Jackson Hewitt Ready For Tax Season with RingCentral
RingCentral’s cloud-based business communications platform quickly connects 82 locations across Texas, Tennessee and Oklahoma for tax season demand
RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business communications solutions, announced that the Texas, Tennessee and Oklahoma franchise of Jackson Hewitt Tax Services has prepared for tax season by connecting its 82 locations using RingCentral’s flexible and quickly deployable cloud-based business communications platform.
“Tax season can be an extremely stressful time for customers, but also for our IT department, which needs to get our storefronts up and running in a matter of weeks,” said Jim Springfield, Jackson Hewitt franchise owner and CEO. “Connectivity between our employees and customers is critical to our business, especially given the high volume of calls leading up to April 15. We chose RingCentral’s cloud-based platform because it is quick and easy to deploy and manage, allowing us to focus on what we do best, which is providing our customers the best service.”
Jackson Hewitt is the second largest tax preparation provider in the world. The company assists millions of people in preparing local, state and federal tax returns every year. The Texas, Tennessee and Oklahoma franchise of the company employs 450 workers and operates branches spread across 82 locations, including 42 storefronts and 40 locations inside Walmart and Sears.
Jackson Hewitt ramps up its staffing during tax season, which poses unique IT challenges for the franchise. For example, using the infrastructure inside of Walmart and Sears locations can be logistically difficult. Additionally, setting up a hardware-based PBX phone system at each of the 82 branches is cost-prohibitive and difficult to deploy and manage for Jackson Hewitt’s limited number of IT staff.
To help address these challenges and tax season demand, the Jackson Hewitt franchise turned to RingCentral’s flexible and feature-rich cloud business communications platform. Despite there being three different Internet providers across the 82 locations, RingCentral ensured a smooth onboarding process for both IT and employees. Additionally, their IT group is able to centrally manage a single phone system across all locations. The franchise believes that it will save over $50,000 this season by switching to RingCentral.
“The IT transformation Jackson Hewitt needs to undergo each year to prepare for tax season is astounding, and we are pleased to play such a major role in their business-critical operations,” said Ryan Azus, senior vice president of worldwide sales at RingCentral. “Thanks to the power of RingCentral’s cloud platform, the company can quickly and cost-effectively get fully ready, just in time for the tax season.”
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud business communications solutions. Easier to manage and more flexible than on-premise communications phone systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premise traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, California.
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