Starting now: new cabin for all Austrian long-haul flights
• Highest degree of travel comfort through full flat seats in Business Class and through comfortable Economy Class seats
• State-of-the-art on-board entertainment-system in Economy and Business class
• 31% rise in passenger satisfaction
As of now all passengers on Austrian’s long-haul flights benefit from the advantages of its new cabin. These advantages include a new level of seating comfort in Economy Class, an advanced board entertainment system offering non-stop entertainment, as well as innovative Business Class seats capable of being transformed into entirely flat beds. A total of 2,538 new seats were installed in the four B777 and six B767 airplanes belonging to Austrian’s long-haul fleet. An optimal array of seats ensures undisturbed flights. The Boeing 777’s Business Class provides four of five passengers sitting in a row with direct access to the aisle. This access is enjoyed, in fact, by every Business Class passenger in Austrian’s Boeing 767s. As before Austrian’s passengers are indulged by the prize-winning service and the first class DO & CO-catered fare. The menus provided in Business Class receive their final touches from flying chefs.
The reconfiguration of the cabins has considerably boosted customer satisfaction, which has risen substantial 31 percentage points – among passengers on long-haul flights – since the launch of the new cabin. This result places Austrian Airlines among the peak of the evaluations received by the airlines comprising the world-spanning Star Alliance. Austrian CCO Karsten Benz states: “We are gratified by the enthusiasm shown by our customers. The significant rise in their satisfaction is proof that our investments of more than €90 million have paid off.”
Austrian Airlines is Austria’s largest carrier and operates a global route network of round 130 destinations. That route network is particularly dense in Central and Eastern Europe with 43 destinations. Thanks to its favourable geographical location at the heart of Europe, the company’s hub at Vienna International Airport is the ideal gateway between East and West. Austrian Airlines is part of the Lufthansa Group, Europe’s largest airline group, and a member of the Star Alliance, the first global alliance of international airlines. The flight operations of the Austrian Airlines Group has been bundled at its 100% subsidiary Tyrolean Airways since 1st July, 2012.
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