Announcing The FixYa FixBoard: The Next Generation in Customer Engagement From The World’s Largest Product Q&A Destination
FixYa introduces first way for brands to tap into vast source of online product feedback collected from 30 million consumers; provides actionable statistics, opportunities for customer engagement, and access to untapped community of brand evangelists
San Mateo, Calif. – May 16th, 2013 – FixYa, the largest product Q&A destination in the world, today announced the launch of FixBoard, the site’s new free dashboard that finally allows brands to tap into the world’s largest wealth of post-purchase data. The FixBoard provides statistics and analysis on brands’ biggest issues, most commonly asked questions, insight into competitor strengths and weaknesses, and a customer service channel that was previously unavailable.
To explore the FixBoard, visit the FixYa website here: http://www.fixya.com/fixboard
With consumers turning to the Internet in order to solve their product issues – rather than brick and mortar stores, call centers, or troubleshooting manuals – brands are finding it more difficult to engage with their customers. FixYa’s FixBoard allows brands to understand their customers’ top issues, see how their competitors are doing, and the ability to please customers by answering questions and improve customer perception and loyalty towards the brand.
FixYa’s slick new FixBoard service provides data for the top 1,000 most popular global brands and 3.9 million products, with the ability for users to delve further into product categories, specific products, and singular issues. Additionally, FixYa has created a ranking system with this data to better illustrate how brands and products stack up when compared. The higher the rank, the more interested users are in the questions related to that particular category or product. The FixRank also accounts for the number of questions asked, effectively giving brands an easy way to pit product longevity head to head.
“With the new FixBoard, brands get a deeper analysis of which product problems people are experiencing, while allowing them to engage with customers they would not have been able to communicate with previously,” said FixYa CEO Yaniv Bensadon. “Brands can now see post-purchase data and then compare it to other companies in the space -- letting them know exactly where they stand in the customer loyalty and service arena. This is crucial information for brands to have on hand – especially considering it has been unavailable until now.”
The addition of the FixBoard also comes in tandem with a complete site rebrand. The site still has over 12 million products and over 9 million product questions solved by experts and owners from around the world. The new FixYa redesign allows consumers, brands, and product experts to collaborate and solve issues faster than ever before.
To explore the FixBoard, visit the newly redesigned FixYa website here: http://www.fixya.com/
FixYa is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 12 million products. FixYa is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, FixYa empowers over 30 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. FixYa is a venture-funded company with offices in San Mateo, California.
For more information, visit www.fixya.com, email a question via our contact page at http://www.fixya.com/contact or follow FixYa on Twitter at twitter.com/fixya
- Contact Information
- Kayvan Farzaneh
- (1) (415)677-9125
This news content may be integrated into any legitimate news gathering and publishing effort. Linking is permitted.
News Release Distribution and Press Release Distribution Services Provided by WebWire.