Delta Reminds Customers of Argentina’s New Advance Payment Requirement for Reciprocity Fee


WEBWIRE – Monday, December 31, 2012

Business and tourist visitors will have to pay on line before arriving to Ezeiza International Airport and present printed receipt prior to boarding

ATLANTA, – Delta Air Lines (NYSE: DAL) reminds its customers that starting on Dec. 28, the Argentine National Immigration Directorate(DNM) will require business and tourist visitors to provide advanced payment of the reciprocity fee or visitor’s visa through the Provincia Payment System or by visiting www.migraciones.gov.ar. Failure to present a printed copy of the reciprocity fee will result in the denial of boarding.

“The fee, which is of USD $160 for North American, Canadian and Australian travelers, was paid upon arrival at the Ezeiza International Airport,” said Marcelo Costa, Regional Manager South America for Delta Air Lines. “Delta’s customers need to be aware that the payment for the reciprocity fee must be done on-line before the flight and a copy of the receipt must be printed and kept at hand to be presented to Delta staff prior to boarding and upon arrival to DNM staff for validation and enabling entry to Argentina.”

Delta customers are also reminded that real time assistance is provided by specialized customer care team members on Twitter in Spanish @DeltaAssist_ES from 9 a.m. to 7 p.m. EST Monday through Friday.

Delta is working to become the best U.S. carrier in Latin America and the Caribbean. As part of that goal Delta has established a long-term exclusive alliance with GOL Línhas Aereas Inteligentes investing more than US $100 million in GOL. Likewise, Delta has invested more than US $65 million in Aeroméxico as part of a long-term exclusive commercial alliance and entered a code sharing agreement with Aerolíneas Argentinas solidifying its footprint in Latin America. Executive Travel magazine recognized Delta with the Gold Leading Edge Award for the Best Flight Experience to Mexico. Delta provides service to 32 countries and 43 destinations in the region offering more than 1,000 weekly flights between Latin America and the U.S. Spanish speaking Delta customers can receive real-time, on-the-go travel assistance in Spanish and Portuguese through its Twitter channels @DeltaAssist_ES and @DeltaAjuda 9 a.m. to 7 p.m. Brazilian customers can also access Delta´s dedicated Brazil Facebook page visiting http://www.facebook.com/DeltaAirLinesBrasil.

Delta Air Lines serves more than 160 million customers each year. During the past year, Delta was named domestic “Airline of the Year” by the readers of Travel Weekly magazine, was named the “Top Tech-Friendly U.S. Airline” by PCWorld magazine for its innovation in technology, won the Business Travel News Annual Airline Survey and was the recipient of 12 Executive Travel Magazine Leading Edge Awards for U.S. airlines. With an industry-leading global network, Delta and the Delta Connection carriers offer service to nearly 315 destinations in 59 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline’s service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.



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