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ProactiveNet Utilized by Quoizel for Real-Time IT Performance Monitoring


Leading Distributor of Decorative Lighting Solutions Benefits from ProactiveNet’s Ability to Pinpoint IT Problem Areas, Speed Time to Resolution

SANTA CLARA, CA, July 13, 2006 - ProactiveNet, Inc., the time-to-value leader in Business Services Management, today announced that Quoizel, one of the nation’s leading designers and distributors of decorative home lighting, has chosen ProactiveNet for real-time, end-to-end performance monitoring of its IT infrastructure. ProactiveNet is instrumental in helping Quoizel’s IT team identify the source of performance degradation within the IT infrastructure, and helps them resolve developing issues before end users are affected.

Celebrating its 75th year in business, Quoizel began as a small shop in New York making hurricane style lamps, and now operates out of a 500,000-square-foot facility in South Carolina. Today, the company operates two distribution centers, offers more than 2,000 products, and employs about 320 people from three locations in the U.S. and abroad. A large part of the company’s success is dependent upon its relationship with its retail partners.

“We have tools online that let our retailers and dealers check inventory, availability, and status of their shipments,” said Rose Finley, director of information technology at Quoizel. “The value we get from ProactiveNet is that it shortens the time it takes to pinpoint the source of performance and availability problems when they occur within the IT infrastructure. ProactiveNet’s dashboard is projected onto the wall, so anyone in IT can glance at the wall to see the real-time status of any device across the infrastructure. The enterprise systems frameworks we evaluated only provided device management, not the service analytics capabilities we needed to pinpoint the source of problems.”

ProactiveNet works by automatically learning the normal operating behavior of a company’s end-to-end IT infrastructure environment, and provides early warning when a performance attribute is outside of its normal range but has not yet affected service delivery. This preemptive problem identification, combined with the product’s ease-of-use and automated management features, allows Quoizel to achieve value by quickly identifying the source of IT-related problems while optimizing the service experience for their retailers and dealers.

In addition, ProactiveNet’s patented service analytics technology provides the unique ability to link SLAs, and other business-related performance data, directly to the performance of the IT infrastructure in real-time. This capability enables IT operations and business unit owners to see how IT services are affecting the business, and helps them allocate staff and technology resources more efficiently.

“Quoizel is part of an impressive list of ProactiveNet customers who do business online,” said Ajay Singh, president and CEO of ProactiveNet. “Whether its one of the world’s largest online retailers, financial institutions, insurance providers or supply chains, any company that generates a significant amount of revenue online needs to find and fix developing performance problems before those problems impact the customer experience. We’re glad Quoizel continues to derive value from our technology and our proud to have them as a customer.”

About Quoizel

Founded in 1930, Quoizel is one of the nation’s leading designers and distributors of decorative home lighting, and offers a diverse selection of timeless designs including one of the largest selections of Tiffany style lighting available. Quoizel is privately held, with headquarters in Charleston, SC, and additional offices in New York and China. Thousands of retail stores carry Quoizel products, including lighting showrooms, finer home furnishing stores, national mail-order catalogs, internet retailers and mass merchants. For a comprehensive list of retailers, or to become a retail partner, please visit Quoizel online at

About ProactiveNet

ProactiveNet, Inc. is the “Time-to-Value” leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company’s patented Service Analytics™ technology is unmatched in its ability to link business process performance to the performance of the end-to-end IT infrastructure in real-time. This powerful capability is what enables ProactiveNet customers to receive early warnings; eliminate downtime; eliminate finger-pointing meetings; dramatically reduce the amount of clutter on enterprise management consoles; speed root-cause analysis; and solve difficult-to-diagnose IT problems such as brownouts or intermittent abnormalities.

Customers include E*TRADE FINANCIAL, Hoover’s Online, MoneyGram, and McKesson Corp. ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK.

ProactiveNet, the ProactiveNet logo, Intelligent Thresholds, and all ProactiveNet product names and/or slogans are trademarks or registered trademarks of ProactiveNet, Inc. in the U.S.A. and/or other countries. Protected by Reg. U.S. Patents. All other marks are the property of their respective owners, and are used for identification purposes only.


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