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Customer Sucess: BMC Software Lets Osiatis Manage Complexity While Leaving End Users to Their Own Devices


Business Service Management tools support consumerization, cloud computing

HOUSTON – Osiatis provides its customers with Infrastructure-as-a-Service (IaaS), IT engineering, IT management and consulting – so they can focus on their core competencies and drive IT from a business perspective instead of worrying about technology. With the growing complexity of today’s IT environment, including consumerization and cloud computing, the company needed to make sure its customers could take advantage of infrastructure innovation and achieve maximum performance using existing processes and personnel.

Osiatis implemented the Business Service Management platform from BMC Software (NASDAQ:BMC) to ensure it could meet its four key business goals for customers – quality of service, financial performance, regulatory compliance and security – in a continually evolving IT landscape.

“In order to guarantee high availability of business application, greater user satisfaction and greatly reduced costs, we rely on a set of proprietary processes, our Cloud platform, and the BMC Software suite,” said Philippe Borfiga, assistant manager data center control cockpit at Osiatis.

Jean Luc Dagron, infrastructure, consulting and cloud manager at Osiatis, added, “We are going to find gains in information system performance, and performance means not only the speed of the information system, but also the flexibility and adaptability of the information system, and then of course financial performance, and lastly reliability, which for our clients is an important subject.”

The Challenge

Osiatis needed to manage increasing complexity, automate manual processes and ensure high performance and flexibility for its customers, while at the same time reducing operational costs.

The Solution

Osiatis chose the BMC Business Service Management platform because it provided the monitoring and automation capabilities needed to achieve its customers’ business and technology goals, while enabling standardized, repeatable IT Infrastructure Library® (ITIL®) -based processes. BMC’s commitment to working closely together with Osiatis was also a key factor in the decision.


With the BMC Business Service Management platform, Osiatis was able to:

• Successfully manage the added complexity introduced by consumerization and the rise of cloud computing
• Implement ITIL best practices at the ITIL V3 certification level
• Add consulting services, such as capacity planning, to its catalog of offerings based on comprehensive operational data

For more information on Osiatis’ implementation and BMC’s Business Service Management platform, please:

• Watch the Osiatis video
• Access the BMC Business Service Management Community
• Visit the On the Mark blog
• Follow @BMCSoftware on Twitter


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