Customer Success: FleetPlus Drives Growth with BMC Software

BMC Remedyforce provides transparency into its service desk operations

SINGAPORE – FleetPlus – Australia’s fastest growing, independent provider of fleet management and leasing solutions – has achieved double-digit growth each year, transforming the business from a small start-up to a mid-size organization in the last decade. The company selected BMC Software’s (NASDAQ: BMC) BMC Remedyforce Service Desk solution over competitor offerings to meet the demands of growth.

“We looked at a number of service management solutions and selected BMC Remedyforce because it was the best strategic fit with the current and future needs of our operations,” said David Tanti, head of information technology at FleetPlus. “BMC offers a SaaS product that can easily scale, at a low-cost alternative to traditional on-premise solutions, without sacrificing functionality.”

Like any fast-growing company, there is pressure to keep costs down and seek out efficiencies across the business, but there is also a parallel requirement to be responsive to changing market conditions and client needs.

The previous approach to service desk management involved staff emailing their requests to the help desk. About 500 tickets per month were generated as a result, but only a fraction represented genuine service requests. It was clear that such service management processes weren’t going to scale with FleetPlus as it continued to grow, but the company did not want to weigh itself down with a large capital expenditure for a new system, either.

By adopting the cloud-based BMC Remedyforce Service Desk solution the company has secured far more transparency into its service desk operations, and acquired a solution able to grow in sync with FleetPlus. In addition, the solution has also introduced greater rigor, discipline and transparency, improving service levels and reducing risk.

In the future, FleetPlus may enable the Salesforce Chatter functions, which will allow users to harness the enterprise social network to communicate with each other.



Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That’s why more than 50,000 IT organizations ­ from the Global 100 to small and mid-market businesses in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry¹s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.


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