Royal DSM Chooses Unisys to Provide Multinational IT Support Services
Unisys to create single-point-of-contact service desk serving users across Europe and the Americas
Schiphol-Rijk, The Netherlands, – Unisys Corporation (NYSE: UIS) today announced that its Dutch subsidiary has won a contract to provide IT support services to the employees of Royal DSM across 37 countries in Europe and the Americas. Royal DSM is a global life sciences and materials sciences company.
Under the terms of the new contract, Unisys will provide Royal DSM, a new Unisys client, with a single-point-of-contact (SPOC) service desk to respond to end-users’ IT issues. Unisys service representatives will provide support in seven languages: Dutch, English, German, French, Italian, Spanish and Portuguese.
“DSM’s IT service desk is vital. It is the face of ICT towards DSM employees. We selected the best possible match, from both a cultural and business perspective,” says Andrew Mooijman, Senior Director of Global Service Management at DSM ICT.
Benefits to DSM End Users
The Unisys solution links four Unisys global managed services centers – in Amsterdam, Budapest, Bogotá and São Paulo – with the DSM internal service desk in Nanjing, China. This integrated global service desk for DSM end users will be managed through a joint governance framework engineered to provide end users with a uniform service experience for all provisioning and support.
“We are pleased to provide DSM with a solution designed to improve its end users’ productivity, satisfaction and contribution to the business,” says Karl Anzböck, Head of Global Managed Services in EMEA, Unisys. “We are proud that our advanced analytics and resolution techniques will now be available to benefit DSM’s entire workforce through integration of Unisys’ services capabilities with DSM’s.”
About Royal DSM
Royal DSM N.V. is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary supplements, personal care, feed, pharmaceuticals, medical devices, automotive, paints, electrical and electronics, life protection, alternative energy and bio-based materials.
DSM’s 22,000 employees deliver annual net sales of about €9 billion. The company is listed on NYSE Euronext.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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