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Genesys Appoints Planet PSG as Contact Center Solution Partner


Planet PSG to Provide Genesys Solutions to Customers Across Asia-Pacific and India

SAN FRANCISCO, June 28 -- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA; Paris: CGEP.PA), today announced Planet PSG, a leading provider of technology solutions in Asia, has joined InterActs, Genesys’ Partner Community. Designed to help partners deliver comprehensive, integrated contact center and customer interaction solutions, Genesys’ InterActs Partner Program will help Planet PSG deliver high-quality contact center applications to customers across Asia-Pacific.

“Across Asia, companies are looking to better manage their most valuable asset -- their customers. And to do that, our customers want robust, modular software that is built on industry standards,” said Milind Ghorpade, CEO, Planet PSG. “With Genesys solutions, our customers can effectively future-proof their technology investments in customer service management and better manage customer relationships at every level.”

Joseph Lim, director of Channels and Alliances, Genesys APAC, said, “We are proud to welcome Planet PSG to the Genesys family of partners. As we work with companies in this region, we see that they need an end-to-end solution that allows them to focus on driving business innovation. Planet PSG’s expertise in deployment, coupled with Genesys’ hardware-agnostic software solutions, will drive a rapid return on investment for companies looking to manage customer interactions across the enterprise.”

Note to Editors:

The Genesys InterActs Partner Program is designed to provide business development, technical, educational, and marketing tools and resources to participating system integrators, value-added resellers and managed service provider partners worldwide. Working together, Genesys and its partners deliver the most comprehensive, integrated contact center and customer interaction solutions to markets across the Asia-Pacific.

About Planet PSG and Planet One Group

Planet PSG (Planet Professional Services Group) is a subsidiary of the Singapore-based Planet One group of companies. Planet PSG is the leading provider of voice automation solutions with expertise in on-line real-time systems, interactive voice response systems (IVR), fax-on-demand systems, computer telephony integration (CTI), call centre solutions and customized application development. Planet PSG has deployed highly customized, cost- effective and industry-specific solutions for some of the world’s leading organizations in Telecom, Banking & Finance and BPOs. Please visit:

Planet One combines the expertise, strong partnerships and broad reach of its subsidiaries to offer multi-skilled, business-critical technology solutions. Planet One subsidiaries include 3D Networks, Net ProActive Services, Planet PSG and FCS Computer Systems. Planet One is headquartered in Singapore and enjoys the support of nearly 900 professionals across 36 locations serving key markets in Asia Pacific, Middle East, Europe and US. Please visit:

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3,300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource -- the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at

About Alcatel

Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 13.1 billion and 58,000 employees in 2005, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet:


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