MS Access Application Development Firm Delivers Strategic Technology Solution for Alameda County’s General Services Agency
Help4Access, premier provider of world-class professional Microsoft Access application development services, in partnership with Strategic Enterprise Solutions (SESIdw) implements technology solutions for Alameda County’s General Services Agency (ACG
In order to maintain consistently high levels of client service, ACGSA realized that a more comprehensive data management strategy was needed. As a government agency, ACGSA needed to make the most of every tax dollar and ensure they could capture, store, and access relevant data as effectively and efficiently as possible.
“This can be very challenging for government agencies like the Alameda County’s GSA,” explains Sasha Froyland, Help4Access Founder and CEO. “They not only need to meet the needs of their internal clients, like other county departments and public agencies, but they also need to comply with any state regulatory requirements, meet the quality and cost expectations of taxpayers, and do all this within a very specific budget.”
Sasha goes on to say, “Because Microsoft Access is the fastest prototyping tool in the world, it was the perfect platform to build the custom database applications the GSA needed, rapidly and at a fraction of the price of traditionally developed software solutions.”
Help4Access’s team partnered closely with the team from Strategic Enterprise Solutions (SESIdw) and the GSA executive team to develop a strategic vision for overall data management and to identify the key performance indicators that would enable the GSA’s management team to lead the organization to achieving their goals in level of service improvement, operational efficiency, communications, and sustainability. This initial vision lead to a multi-phased project comprised of management consulting, mentoring, and delivery of a database application and supporting systems.
Help4Access’s engineering team, in conjunction with key resources from Strategic Enterprise Solutions (SESIdw), quickly turned the high-level business requirements from the GSA into a high quality custom built data management system. Using a variety of technologies including Microsoft Access, Microsoft Excel, Crystal Reports, and Microsoft SQL Server, the team developed highly customizable reporting capabilities that provide critical information on the key performance indicators required.
The new system implemented dashboards and balanced scorecards that allow ACGSA to establish service level targets, monitor ongoing metrics, and continuously improve the quality and efficiency of the services they provide.
The CRM system also provides the ability to forecast funding requirements based on historical data and quickly allocate funds to the appropriate service areas as needs arise. Using a “just-in-time” funding approach, the system is expected to provide significant cost savings that are vital to sustaining this type of community service during ongoing budget cuts.
“The ACGSA provides an important community service and both Help4Access and SESIdw were grateful to be called upon again to provide technology solutions for the local government sector.” says Sasha. “We recently completed another Alameda County project for the Family Education and Resource Center (FERC) and are grateful to Alameda County for giving us another opportunity to build database applications and systems which allow our tax dollars to be stretched further and help more people.”
Founded by Sasha Froyland, Help4Access has successfully completed over 800 custom database applications to companies that range in size from large Fortune 500 to small startup companies in every industry. Help4Access has been in business since 1994, is a Microsoft Certified Partner with a focused dedication to delivering Microsoft Access solutions and is uniquely capable of offering exceptionally deep world-class database consulting services to their customers. Help4Access’s highly experienced business analysts and engineering team are able to automate back-office tasks and reduce or eliminate an organization’s dependency of siloed data trapped in Excel spreadsheets. Help4Access continues to operate under the founding principles of growing their business one successful customer at a time.
- Contact Information
- SASHA FROYLAND
- (1) 8554843435
- Contact via E-mail
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