Japan Car Auction Buyer Integrity Exports’ Unique "Double Guarantee" Gives Car Importers Unprecedented Protection
Japan car auction sourcing company Integrity Exports today launches a unique "Double Guarantee" giving its car importer customers an unprecedented level of protection when buying their used vehicles from Japan.
Japan car auction sourcing company Integrity Exports today announced the introduction of a unique “Double Guarantee”, giving their car importer customers around the world an unprecedented level of assurance when buying used vehicles from Japan.
“Our mission has always been to make buying cars from Japanese car auctions a stress-free and smooth experience,” explained Integrity Exports’ Stephen Munday.
“One of the top concerns for car importers round the world when buying from Japan is this niggling question: ’Can I really trust these guys not to rip me off?’”
“It’s actually a really good question as, unfortunately, the economic downturn and strong Yen have resulted in a lot of car exporters resorting to unscrupulous practices in their efforts to save their businesses.”
“So we got thinking about how we can make sourcing used cars from Japan as risk-free as possible for our customers. We’re already members in good standing with JUMVEA, the official industry association, and we enjoy an excellent reputation with our clients. But we wanted to communicate that sense of assurance to people who aren’t buying from us yet. That’s what this Double Guarantee is all about.”
The “Double Guarantee” is unique among Japan’s used car exporting companies. As the name suggests, it’s made up of two parts.
First is the “Never Over” guarantee. What this means is that however competitive bidding gets, Integrity Exports will never charge the customer more than that customer’s maximum bidding budget. Stephen Munday explains.
“Bidding at these auctions is part science and part art. It’s not like eBay. It’s all in real time and over in 20 to 45 seconds with competing bidders clicking buttons across Japan. When we get close to the customer’s max, we don’t want to hold back and miss getting the car. But at the same time, the customer doesn’t want us to go over and expect him to pick up that extra cost.”
“Other exporters will just try to brush it off and pass those extra few thousands of Yen on to the customer. We don’t do that. Our ’Never Over’ guarantee says to the customer, ’We’ll fight to get the car for you, and if that does take us a little over your budget, don’t worry because we’ll pay the difference out of our own pockets.’”
“So you see, this ’Never Over’ guarantee really does give our customers the best of both worlds: They know we’re going to push as hard as we can to win the bidding war, but at the same time they know they’ll never end up over budget.”
The second part of Integrity Exports’ unique Double Guarantee to car importers is the “Actual Price” assurance. Very simply put, Integrity Exports’ customers are guaranteed that the price they are charged is the genuine auction price.
“Here’s the problem you have with other exporters:” states Stephen Munday. “You’re totally reliant on their honesty. They tell you they won your car for X Yen, and you just have to take their word for it. I’m sure some exporters are honest, but right now in particular, there’s a lot of pressure on the less scrupulous guys to overstate the auction price and skim off some extra profits.”
“Our goal has always been to be the trusted name in our industry. So as a business we have always been very clear we would never do this kind of thing anyway. But we were wondering how to make that clear to our customers.”
“So the ’Actual Price’ guarantee came into being. It’s really simple: As a customer, you have the right to receive a copy of the invoice we get from the car auction itself. You’ll see exactly how much they’re charging us for the car, and know for sure that we’re being honest with you.”
Integrity Exports is a company based in Ikeda City in Osaka, Japan. They source used vehicles for customers around the world from Japan’s car auctions, handling the whole process from auction purchase to international shipping. Integrity Exports offers a free 14-day unlimited guest pass to allow potential clients to check out the extraordinary variety and volume of used vehicles available at Japan’s auto auctions.
- Contact Information
- Stephen Munday
- Customer Service Manager
- Integrity Exports Co. Ltd.
- (81) 50 5806-3923
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