The Banker Technology Awards recognise Barclays and Wincor Nixdorf for kiosk project
This award will be rewarding the successful introduction of new bank Account (http://www.barclays.co.uk/currentaccount ) Servicing kiosks in Barclays branches across the UK.
The prize for New Channels Innovation at The Banker magazine’s 2006 Technology Awards will be going to Wincor Nixdorf and Barclays, rewarding their successful introduction of new Account Servicing kiosks in Barclays branches across the UK. The ceremony will be held on June 8th at the Sheraton Park Lane Hotel in London.
The award follows the successful deployment of 512 kiosks, which bring the functionality of internet banking into Barclays’ branches. Customers can use the touch-screen kiosks to administer their accounts, pay bills and transfer money without waiting in line to see a cashier.
“This innovation has benefits for customers, staff, and the bank as a whole,“ says Barnaby Davis, Electronic Banking Director. ”We found that our sales staff spent upto 50 per cent of their time dealing with administration and basic account servicing because customers had no alternative or preferred dealing with a cashier in person.”
The Wincor Nixdorf solution provides a secure and reliable way for account holders to serve themselves, releasing bank staff to spend more time on sales and higher level customer service. This also saves Barclays money: transactions using the machines cost the bank a few pence, while a face-to-face transaction at the counter has an estimated cost of around £1.
The award from The Banker recognises that market-leading functionality has been the key to this project’s success, and Wincor Nixdorf’s kiosks have helped deliver competitor advantage. Usage of the machines has grown exponentially since their introduction, customer satisfaction has risen dramatically, and the system is well on the way to registering its one millionth unique user.
“The Wincor Nixdorf product was on our view the best in the marketplace and this coupled with the expertise and support they brought to the project implementation was invaluable. Kiosk adds to the broad range of services that Wincor Nixdorf provide Barclays as their self service strategic partner.” said Davis.
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