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Plusnet finds out what customers really want

Plusnet reveals the findings of a new survey looking at the three main factors consumers consider when choosing a broadband provider.


Price, customer service and easy set-up – these are the three most important factors consumers use to help them choose a broadband package, according to a new survey from Yorkshire-based broadband supplier Plusnet.

Almost two-thirds (64 per cent) said price is the most important factor when choosing a home phone and broadband supplier. With this in mind, Plusnet is currently offering up to half price broadband for 12 months when new customers take its home phone service.  

Additionally, 12 per cent said they would make a decision based on customer service and, finally, one in ten of those surveyed said the ease of setting up to a new service was the most important factor in choosing their provider.

Jamie Ford, CEO of Plusnet, said: “To many households, phone and broadband has become as important as gas and electricity. It is clear that people want a service that is value for money and at the same time easy to use. At Plusnet, we strive to give customers what they want; an honest, straightforward service at seriously competitive prices.  In fact, if you find a better price for standalone broadband, we’ll match it.”

This month Plusnet will launch a new 0345 customer services telephone number, alongside their current 0800 offering. This means that not only can customers call free from UK landlines on 0800 432 0200, but the new 03451 400 200 number will be charged at normal landline rates and so can be deducted from inclusive minutes on a mobile phone plan.  

For more information on Plusnet home phone and broadband, go to


Notes to Editors:
- The survey was conducted by Opinion Matters between 2nd and 5th September 2011, and included 1,044 respondents

About Plusnet:
Plusnet offers Plusnet Value and Plusnet Extra broadband packages, both are available to purchase with home phone, Fibre broadband and a prioritisation service, Plusnet Pro.

Plusnet Value offers speeds of up to 20Mb with a monthly usage limit of 10GB.  Plusnet Extra offers speeds of up to 20Mb with a monthly usage limit of 60GB and free McAfee security. Plusnet also offers an online broadband comparison service allowing users to find the best price for cheap broadband possible.

Despite usage limits on Plusnet broadband products, the company offer unlimited downloads between midnight and 8am every day.  This does not count towards a customer’s monthly usage allowance.

Customers can sign-up to Plusnet without a minimum term at the same monthly price as its great value contract deals.

In 2011 alone, Plusnet has won six awards and been highly commended 13 times across the industry for its product and services. It is especially proud to have won “Best Overall Customer Satisfaction” in the 2011 uSwitch Broadband Satisfaction Survey and now be officially recommended by Which? magazine for Plusnet Value home broadband.

PR Contact:
Laura Mottram
Head of PR
2 Tenter Street
S1 4BT
0870 705 8055


 phone and broadband
 broadband packages
 broadband comparison
 cheap broadband

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