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3 Months Ahead of Schedule: City of Mannheim Migrates 4,000 Users to Microsoft Windows 7 and Microsoft Office 2010


Instant Learning Server® from SONIC Performance Support ensures sustainable success with Migration and Training
Newton, Connecticut, USA & Hamburg, Germany – September 1, 2011
The City of Mannheim has one year to migrate 4,000 users from Microsoft Windows XP to Windows 7 and Microsoft Office 2003 to Office 2010. Today, 3 months ahead of schedule, the IT department has already migrated 80% of their users in their 300 diverse locations without any major disruptions to the functions of the City, and without the anticipated spike in help desk calls. To ensure a successful rollout, and in order to use as many features of the new software as possible, the City of Mannheim provided their staff with support via the Instant Learning Server® –a video-based, instant-learning application for workplace support in Microsoft Office 2010.

 “We exceeded our project goals because of the relief in calls to our help desk. Our staff was freed up by the Instant Learning Server®,“ said Gerd Armbruster, Head of Infrastructure Management of the City of Mannheim. ”Thanks to its intuitive interface, employees can quickly find the relevant video sequences to fill their knowledge gaps" After watching the engaging 5 minutes of content, the employees of the municipality can go back to work and complete their task”.

Workplace Training and Support

Because of its high cost and impending absences, the city had decided against traditional instructor-led or virtual classroom training of their 4,000 employees. However, the learning solution had to be effective, sustainable and intuitive.“ SONIC’s concept of learning by video convinced us that it was the right tool to use”, said Armbruster. “I’ve observed this particularly among my younger colleagues: they no longer read manuals, but delve into Internet videos when they want to know how something works.” As things progress, the City also plans to add their own video recordings to the platform, and to make instructional videos about their other software applications searchable in the learning platform.
To read the full User Story and find out how they are making this happen at City of Mannheim, please go to:

About SONIC Performance Support

SONIC Performance Support is a leader in developing uniquely searchable video e-learning and workplace support for all learning levels. The content is delivered to the desktop in short, engaging and easily understandable “bursts” of training. SONIC’s Instant Learning Server® provides a uniquely powerful search capability unmatched by other e-learning providers. Capable of searching videos down to the specific keyword or phrase, learners quickly and efficiently find answers to their questions and resolve application issues in the workplace with little to no interruption. Established in Hamburg, Germany in 2006, SONIC has a team of more than 30 at its offices in Hamburg, Germany and Newton, Connecticut, USA.



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