HyperQuality honored with IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
HyperQuality (http://hyperquality.com), a leading provider of business process analysis, workflow technology and quality assurance evaluation services for contact centers, announced today that TMC (http://www.tmcnet.com) has selected its quality assurance software, ClearMetrix 2.0, as a winner of a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the industry’s leading publication. The 2011 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.
In 2010, HyperQuality released ClearMetrix 2.0, its newly enhanced version of its award-winning contact center quality assurance workflow software. ClearMetrix 2.0’s hosted, web-based SaaS software has more than 40 new features targeted to solve critical customer service issues and simplify the analysis and reporting associated with contact center metrics.
“Many of HyperQuality’s Fortune 500 clientele have already put this new release of ClearMetrix to use, with compelling results that have improved sales effectiveness, improved the customer experience and lowered operating costs,” said Bailey Shewchuk, SVP Sales, Marketing and Business Development, HyperQuality. “Managing the workflow within the contact center and aligning call metrics with enterprise objectives are essential to contact effectiveness management – ClearMetrix provides users with insight they need in order to make impactful business decisions.”
“Technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC. “TMC is pleased to honor HyperQuality with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July, 2011 issue of Customer Interaction Solutions magazine (http://www.tmcnet.com/call-center).
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