BMC Software Acquires Aeroprise
- Acquisition expands BMC’s IT service management leadership position
- Helps harness the consumerization trend in IT
- Provides mobile applications for service desk, change, asset, service catalog, and request management with support from on-premise and SaaS-based deployments
HOUSTON – BMC Software (NASDAQ: BMC) today announced the acquisition of Aeroprise, the provider of the world’s most widely deployed mobility solution for the BMC Remedy IT Service Management Suite.
The Aeroprise solution, now known as BMC Mobility for IT Service Management, boosts productivity of IT service support professionals, reduces IT support costs and improves customer service. With support for iPhone, iPad, BlackBerry, Android and Windows Mobile devices, the solution helps enterprises and public sector organizations provide rapid access to IT service management functionality at any time and from anywhere. This acquisition substantively expands BMC’s IT service management leadership position with additional mobile expertise and innovative technology.
“With the explosion in mobile device usage and capabilities, IT support staff, IT managers and business users have become accustomed to having instant access to information,” said Paul Avenant, BMC’s president of Enterprise Service Management. “With this acquisition, BMC is helping our customers harness the consumerization trend in enterprise IT for increased efficiency and competitive advantage.”
As mobile and tablet devices increasingly prove their value for business productivity and continuity, enterprises are hungry for applications that enable IT and business end users to collaborate and execute the tasks required for their roles regardless of the time of day or their location.
“BMC’s acquisition of Aeroprise will provide customers with the most tightly linked and sophisticated mobility solutions for the BMC Remedy IT Service Management Suite as they evolve to meet the demands of an extremely mobile and global IT workforce,” said Mike Campbell, implementation manager at Dev Technology Group, Inc. “We recommended and implemented these two solutions -- BMC Remedy IT Service Management and Aeroprise -- because they offered the strongest synching ability, best security and broadest reach, resulting in faster overall IT response times.”
BMC Mobility for IT Service Management is a pre-configured, easy-to-use solution that is optimized for the mobile worker. Applications are available immediately for service desk, change, asset, service catalog, and request management across iPhone, iPad, BlackBerry, Android and Windows Mobile devices. And with support for both on-premise and SaaS-based deployment models, the solution offers both innovative functionality and flexibility.
Enterprises are rapidly adopting advanced smartphones and tablets to support their rollout of self-service IT service management, helping deflect call volume to the help desk, which radically reduces support costs. IT employees and business end users are also using these devices to browse, request, track and approve business services, such as resetting passwords, requesting new software or systems and viewing status dashboards.
By helping IT service support technicians do their work without returning to their desks, organizations are able to obtain productivity improvements of 30 percent or more. Further, by providing instant availability to critical asset and service configuration information, organizations are able to more quickly address service-impacting events, thereby decreasing down time. By enabling IT managers and support employees to handle approvals and resolve incidents anywhere, anytime, organizations can continue to maintain close adherence to ITIL® best practices.
“With more than two-thirds of all U.S. business workers considered mobile, IT service management applications with mobile capabilities will greatly improve the adoption of self-service within enterprises,” said Rohit Gupta, BMC’s vice president and general manager of service support. “BMC Mobility for IT Service Management makes it easier for companies to focus IT on business-critical issues, thereby greatly increasing application uptake by end users, driving enhanced productivity, and reducing the service desk’s cost-per-call.”
Business Runs on IT. IT Runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended March 31, 2011, BMC revenue was approximately $2.1 billion.
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