Sky Regional Airlines Selects Speechbobble Private Social Network to Enhance Launch of New Airline Services
TORONTO, Ontario - June 29, 2011 - Speechbobble™, one of Canada’s fastest growing enterprise social software companies, today announced that Sky Regional Airlines has deployed Speechbobble’s private social network to support its pilots, flight attendants and ground crew. The site, known to employees as Skylounge, was launched in conjunction with the new airline service from Toronto City Airport which Sky Regional operates under contract with Canada’s largest carrier.
“Customer service is our upper most concern and focus with our employees and partners,” says Russell Payson, Chairman and CEO of Sky Regional Airlines. “Internal social networking is allowing us to collaborate on all aspects of our service delivery and improve our performance through mentoring and sharing of customer experiences. Speechbobble has facilitated this capability quickly with its ease of use, robust features, and its ability to be easily configured to our operating requirements.”
Speechbobble is a private on-demand web service that enhances employee collaboration and communications using social networking technologies that people are readily familiar with. It can be configured to support customer service functions by reducing staff training as well as capturing customer interactions which can be shared with other staff members. It maintains a searchable repository of training and customer facing information and through its RSS feeds and email alerts it can keep staff informed about changes and opportunities to improve service.
“Private social networking can deliver clear and measurable ROI,” said Josef Zankowicz, CEO of Speechbobble. “This is most evident when applied to customer facing operations that have typically depended on email and phone for internal information sharing. The analytics alone places our platform service above all existing company communications by providing insight never before available. We look forward to supporting Sky Regional Airlines as it focuses on growing its business.”
Based in Toronto, Speechbobble provides enterprise social software to enhance collaboration, affect change, guide management decisions, improve performance and reduce costs. The platform captures the collective intelligence of an organization by integrating with existing enterprise tools and the external social web. These capabilities are enhanced with extensive analytics and enterprise grade security in one integrated dashboard. For more information please visit speechbobble.com.
© 2011 Speechbobble Inc.
For media contact:
647-347-0057 ext. 520
- Contact Information
- Amanda Parker
- Manager Sales & Marketing
- Speechbobble Inc.
- Contact via E-mail
This news content may be integrated into any legitimate news gathering and publishing effort. Linking is permitted.
News Release Distribution and Press Release Distribution Services Provided by WebWire.