D+S GmbH outsources IT to Atos Origin
Essen - D+S communication center management GmbH (D+S CCM), a leading provider of solutions for customer contact management, has decided to enter into an IT-outsourcing partnership with Atos Origin. Under the terms of the 10-year agreement, 50 employees will be transferred from D+S solutions GmbH to the international IT service provider Atos Origin.
The services covered by the outsourcing agreement include data centre and infrastructure operations and network and desktop services. Atos Origin will also be responsible for application management. “By fully outsourcing our IT to Atos Origin, we are pursuing three objectives,” commented Mario Bethune-Steck, CEO, D+S ccm. “We are looking to make our IT fit for the future, while increasing performance and flexibility. At the same time we need to ensure that we meet the stringent compliance requirements within our industry.” With the outsourcing of its entire IT operations, D+S is breaking new ground in the call centre industry.
Atos Origin and D+S concluded the outsourcing agreement after just four months of negotiations. “The communications industry is extremely fast-moving. In the negotiation phase, we wanted to show that we will be a flexible, quick and reliable service provider for D+S in future,” commented Winfried Holz, CEO of Atos Origin Germany & CEMA. “We can also offer the necessary experience in the field of compliance management.”
About D+S GmbH
D+S communication center management GmbH is a leading communication centre service provider in Germany and operates service centres with a technological focus on multi-channel customer dialogue and the execution of end-to-end processes. More than 4,500 specially qualified customer advisors conduct a multimedia dialogue with several million private customers of high-profile companies from the telecommunications, ISP, utilities and financial services industries. D+S communication center management GmbH is a wholly-owned subsidiary of D+S europe AG, Germany’s leading provider of solutions for end-to-end e-commerce and customer contact management.
About Atos Origin
Atos Origin is a leading international information technology (IT) services company, providing hi-tech transactional services, consulting, systems integration and managed operations to deliver business outcomes globally. The company’s annual revenues are EUR 5.0 billion and it employs 49,000 people. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting.
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