Juniper Networks Ranked Among World’s Best in Online Support
Company Recognized by Association of Support Professionals for Outstanding Performance and Innovation in Online Service and Support
SUNNYVALE, Calif., May 2nd, 2006 - Juniper Networks, Inc. (NASDAQ: JNPR) today announced that its Global Customer Support Web site, the Customer Support Center has been recognized by the Association of Support Professionals (ASP) as one of the Ten Best Web Support Sites of 2006, a prestigious award showcasing excellence in online service and support.
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process considers overall usability, design, and navigation; knowledgebase and search implementation; interactive features; personalization; and how companies addressed a major site development challenge. The ten winning sites will be profiled in a book called “The Ten Best Web Support Sites of 2006,” to be published by the ASP in June 2006.
“One of the hardest challenges in upgrading a support site these days is to figure out where to begin,” says ASP executive director Jeffrey Tarter. “Juniper has done a remarkably intelligent job of focusing its efforts on features that deliver maximum value to customers. It’s easy to see why users are so enthusiastic.”
“We’re committed to helping our customers achieve the greatest possible performance from Juniper Networks solutions by empowering them with self-service tools and best-in-class support,” said Brad Kashani, vice president of worldwide customer service, Juniper Networks. “It is a great honor to be named by the ASP as a ’Ten Best’ Web Support Site, and the award truly validates our position as one of the global leaders in customer services and support.”
The Juniper Networks Customer Support Center (CSC) is a component of Juniper Networks J-Care portfolio of global services and provides self-support tools, technical documentation, and other valuable information to aid customers of all sizes in proactively preventing problems and optimizing network operations. Juniper Networks comprehensive and award-winning J-Care portfolio is designed to protect customers’ network investment, ensure maximum uptime, and optimize the utility of network assets. Juniper Networks also offers a variety of professional services, education and training programs. Learn more at www.juniper.net/products/services/.
About the Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual “Ten Best” awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support. For more information, visit www.asponline.com.
About Juniper Networks, Inc.
Juniper Networks is the leader in enabling secure and assured communications over a single IP network. The company’s purpose-built, high performance IP platforms enable customers to support many different services and applications at scale. Service providers, enterprises, governments and research and education institutions worldwide rely on Juniper Networks to deliver products for building networks that are tailored to the specific needs of their users, services and applications. Juniper Networks’ portfolio of proven networking and security solutions supports the complex scale, security and performance requirements of the world’s most demanding networks. Additional information can be found at www.juniper.net.
Juniper Networks and the Juniper Networks logo are registered trademarks of Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
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