Century Payments Chooses Microsoft Dynamics CRM Online Over Salesforce.com
Company saves more than $300,000 and increases overall productivity.
REDMOND, Wash. — — Microsoft Corp. (Nasdaq “MSFT”) today highlighted how Century Payments Inc., an emerging leader in the electronic payments industry and recently ranked 11th on the Inc. 500 Fastest-Growing Companies list, has saved more than $300,000 and counting since switching from Salesforce.com to Microsoft Dynamics CRM Online in 2009. Century Payments also helped increase end-user adoption and overall company productivity as a result of the switch.
“Given our exponential growth, we needed a solution flexible enough to both provide immediate short-term results and adapt to our growing business needs without the high licensing or development costs,” said Scott Harlow, vice president of information technologies and security at Century Payments. “We got that with Microsoft Dynamics CRM. We now have the freedom to change aspects of our solution quickly and on the fly, without the added time and expense of external developers and resources.”
Using the rapid form development tools built into Microsoft Dynamics CRM, Century Payments was able to design and develop a robust method for tracking and managing the company’s corporate customer portfolio. “We were amazed at how we were able to cut our development time from months to just a few short weeks,” Harlow said. “As a result, we alleviated significant costs by leveraging existing resources to rapidly design and develop our new core platform.”
Microsoft Dynamics CRM also helped the company widen its user base. “Previously, we had only used our CRM solution for basic lead management support. By expanding the core, built-in feature set with customized workflows and automation-enabled forms, we’ve expanded our support to partners by offering them the ability to do more work with less effort,” Harlow said.
“With Microsoft Dynamics CRM, we’ve seen immediate results and now have an enterprise platform that will scale and adapt with us as our company continues to expand and evolve,” Harlow added. “Microsoft Dynamics CRM offers a solid foundation for any organization of any size.”
About Microsoft Dynamics
Microsoft Dynamics is a line of simple to learn and use ERP and CRM solutions that work with your existing technology and scale as you grow to give you long-term value. By using software and online services that work the way people and organizations work, businesses are better able to make informed decisions and adapt to rapid change. Microsoft Dynamics helps your people be more productive and your investments in existing systems last longer, while enabling your business to derive the insights necessary to respond quickly and have a competitive edge in an ever-changing world of business.
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
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