Traveling Abroad Just Got Easier for Delta Customers
New international kiosk functionality gives Atlanta customers more control and saves time
ATLANTA, April 24, 2006 – Delta Air Lines customers traveling from the United States to more than 75 international destinations in 41 countries can now check in using Delta’s industry-leading self-service kiosks. More than 1,000 kiosks in Atlanta, New York – JFK, Los Angeles and San Diego now are equipped with passport readers enabling customers to check in and check their bags in less than 90 seconds. Delta will complete upgrades to all kiosks nationwide during 2006.
Last year, nearly 28 million customers chose Delta’s domestic self-service kiosks, up nearly 10 percent from the previous year. Customers using self-service kiosks can check in for their flight, check baggage, receive or change a seat assignment, request an upgrade and now swipe their passport for international check in. In addition to new passport readers, all kiosks will be faster, with a brighter display and more responsive touch screens, helping customers check in quickly.
“As Delta prepares for the busiest international summer in our history – including 11 new trans-Atlantic routes from the United States, we are pleased to deliver a faster, more efficient check-in experience for our growing number of international customers,” said Rich Cordell, senior vice president – Airport Customer Service. “Our customers have told us that a simple check-in process is very important and they continue to use kiosks in ever-increasing numbers. Combined with delta.com, kiosk technology gives our customers the self-service efficiencies that they prefer.”
Delta recently completed a $12 million investment that will significantly improve its facility at Hartsfield-Jackson Atlanta International Airport, giving customers more space, convenience and check-in options. Changes include adding 50 percent more lobby space, 24 more self-service kiosks with international check-in capability, redesigned gate seating, a new Crown Room Club on Concourse C and 14 new lower-level full service check-in positions.
Delta Air Lines (Other OTC: DALRQ) is one of the world’s fastest growing international carriers with more than 50 new international routes added or announced in the last year. Delta offers daily flights to 503 destinations in 94 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. In summer 2006, Delta plans to offer customers more destinations and departures between the U.S., Europe, India and Israel than any global airline, including service on 11 new transatlantic routes from its Atlanta and New York-JFK hubs. Delta also is a major carrier to Mexico, South and Central America and the Caribbean, with more than 35 routes announced, added or applied to serve since Jan. 1, 2005. Delta’s marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can check in for flights, print boarding passes and check flight status at delta.com.
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- Delta Air Lines
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