Bank of America to Expand Call Center Operations in Wichita
Call center will move to new location
April 13, 2006, WICHITA, Kan. – Bank of America announced today it will expand its customer call center operations and move the center from its current location to 4509 East 47th Street South. The bank will invest more than $10 million to renovate and equip the new call center, which will be approximately 50,000 square feet.
In June, Bank of America will begin recruiting for 35 new associates who, like their colleagues at the center, will provide service and support for customers across the country who hold CD and IRA accounts with the bank.
“We are very pleased to work with the Greater Wichita Economic Development Coalition, the Kansas Department of Commerce and other local officials to keep the call center here in Wichita and create additional jobs for this community,” said Rob Allison, Kansas state president, Bank of America. “The opening of this new call center represents a substantial investment in Wichita, and our community and our customers come out as winners.”
Bank of America will open the new facility by October 2006. The facility will feature an efficient, open floor plan, training and conference facilities and a large break room for bank associates. The bank signed a 10-year lease on the facility.
“We have the wonderful opportunity to celebrate yet another boost to our local economy, by retaining and growing Bank of America,” said Sedgwick County Commission Chairman Ben Sciortino. “Clearly, the strength of the GWEDC partnership continues to help businesses succeed in our community and provides jobs for our citizens, and that’s important for all of us.”
Bank of America
Bank of America is one of the world’s largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 38 million consumer and small business relationships with more than 5,800 retail banking offices, more than 16,700 ATMs and award-winning online banking with more than 14 million active users. Bank of America is the No. 1 overall Small Business Administration (SBA) lender in the United States and the No. 1 SBA lender to minority-owned small businesses. The company serves clients in 150 countries and has relationships with 97 percent of the U.S. Fortune 500 companies and 79 percent of the Global Fortune 500. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.
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