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Adaco Delivers New Capabilities for the Marriott Marquis


When leisure and business visitors come to Manhattan for a true New York City experience, they come to one of the most iconic hotels in the world—the New York Marriott Marquis in Times Square.

And when the Marriott Marquis needs efficient procurement and inventory control, it turns to Adaco.NET to help control costs on everything from tea to towels.

“We process 99 percent of our food and beverage purchases through Adaco,” says Jonathan Pilliod, purchasing manager for the property. “We save time and money because we don’t have to export or search multiple vendor sites and plug prices into a spreadsheet. Adaco.NET cuts down on the time needed to process complex buys by aggregating multiple purchase requisitions from multiple outlets for multiple products and combining them into individual POs for each vendor.”

The hotel’s six restaurants and lounges, two Starbucks, and major catering space —as well as all housekeeping needs—present a complex ordering scenario.

Pilliod believes inventory control at the property is made easier with order guides and templates designed for each outlet, reducing the time their staff spends in front of a computer screen. Pilliod says, “The Marriott Marquis is a busy, busy hotel. We have a great team and everyone is truly committed.” He adds that associates as well as guests benefit from features like budget management with checkbook accounting (for either budget or vendor contract tracking), outlet usage analysis and recipe creation with menu engineering.

“We can get a price variance report or competitive quote, we can manually put in a special need or download prices from a comparable vendor in just a few seconds,” Pilliod says. “We have the capability of plugging into our POS system for sales data at the front and at the end of our ordering cycle. We currently export accounts payable into Oracle/PeopleSoft for invoice payment processing -- with so much information to handle, Adaco becomes a great invoicing tracking tool as well.”

“Upgrading to Adaco .NET provided significant additional capabilities for the Marriott Marquis staff,” said Eddie McDonough, Vice President of Sales for Adaco. “A long-time user of the Adaco solution, this is very diversified large hotel. The migration to Adaco .NET utilized less training hours than expected for a hotel of this size, highlighting the ease of use and quick learning curve provided by the solution and the dedication of the Marquis staff.”

“I didn’t know what to expect from Adaco .NET,” Pilliod said. “It exceeded my expectations and we now have a lot more capability. Adaco was always there for us and there was not a time when we were not able to reach them when we needed them.”

About Adaco
Adaco is the industry leader in hospitality procurement, management and optimization. Adaco software improves efficiency and eliminates labor-intensive manual and paper-based processes. Adaco .NET™ supports 160 regions around the world, and the company’s solutions are used in more than 54 countries. Adaco has focused exclusively on the hospitality industry since 1985.

About the Marriott Marquis
Located in the heart of Times Square and Broadway’s bustling theater district, the 49-story New York Marriott Marquis is one of the largest Marriotts in the world and is celebrating its 25th anniversary in 2010. This landmark hotel, designed by John Portman, has great architectural interest, including a 37-story atrium with 12 glass enclosed state-of-the-art Miconic 10 elevators. All 1,949 guest rooms and suites are spacious and comfortably appointed. Many guest rooms offer a Times Square view. The new Marquis Fitness Center, a bold, glass-enclosed 4,000 square foot space, appears as a “floating light box”, midway over the hotel’s dramatic 37-story atrium, providing an exciting, spectacular setting for a full workout, as well as panoramic views of Times Square and midtown Manhattan. The hotel houses the 1,600-seat Marquis Theater, a premiere Broadway musical house. Guests and visitors enjoy several restaurant choices, including The View, New York’s only revolving rooftop restaurant; Katen, the hotel’s sushi bar; and Encore Restaurant, for all-day dining. Classic cocktails are served at the dramatic Atrium Lounge, and guests can relax while overlooking the lights of Broadway in the Broadway Lounge.


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