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Verizon Earns Another ISO/IEC 20000-1 Certification


Company’s Network Center Supporting Government Customers Earns Prestigious Distinction

BASKING RIDGE, N.J. - Verizon has earned certification as ISO/IEC 20000-1-compliant for its Government Enterprise Network Operations Center, located in Cary, N.C. The GENOC, launched in 1997, provides managed services for local, state and federal government customers.

ISO/IEC 20000-1, the first international standard specifically aimed at IT service management, provides an independent, internationally recognized means of benchmarking the delivery of IT services and a framework to define the features and processes that enable high-quality systems.

ISO certification supports the GENOC’s ability to measure and deliver service quality while aligning with internal requirements such as system consistency, interoperability and error-reduction. ISO certification also includes internationally recognized third-party assessments and audits.

“Because Verizon is one of the largest providers of communications services to government entities at all levels, ISO certification plays an integral role in our business strategy,” said Maureen Davis, vice president of global service assurance at Verizon. “Earning ISO certification for our Government Enterprise Network Operating Center means our government customers benefit from the focus on efficiency and effectiveness that standardization provides.”

ISO/IEC 20000-1 certification is valid for three years, with audits performed every year by a third party. UL DQS, one of the world’s leading certification organizations, will perform these audits for Verizon.

“UL DQS is proud to partner with Verizon’s GENOC for ISO/IEC 20000-1 certification,” said Ganesh Rao, president and CEO of UL DQS. “Their commitment to quality and continuous improvement is intrinsic throughout the organization. Verizon continues to lead the telecommunications industry by challenging themselves to sustain new growth by developing innovative methods of performance improvement.”

The GENOC performs real-time monitoring of network traffic for government customers and serves as a single point of contact for both network and security operations. Diverse cable routing and complete network redundancy are built into the operation of the center to help maintain uninterrupted communications for government customers.

Verizon has a global quality-management system, built upon ISO 9001:2008 standards that provide guidelines for establishing and implementing quality policies for the company. The company has more than 55 different ISO-certified internal organizations, including those compliant with ISO-IEC 20000-1:2005 and ISO/IEC 27001:2005.

In 2008, Verizon was the first U.S. telecommunications company to receive ISO 20000-1 certification for its Government Network Operations and Security Center, located in Ashburn, Va.

Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, serving more than 92 million customers nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers innovative, seamless business solutions to customers around the world. A Dow 30 company, Verizon last year generated consolidated revenues of more than $107 billion. For more information, visit


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