Fujifilm Launches On-Site Maintenance Program For Phoenix Kiosk
Fujifilm to Provide Installation and Field Services for Phoenix Kiosk Products
Valhalla, N.Y., April 12, 2010 – FUJIFILM North America Corporation today announced that its Technical Services and Support Group has signed a multi-year agreement with Phoenix Kiosk Inc. Under this latest contract, Fujifilm will deliver nationwide installation and field services for Phoenix Kiosk products including self-service and digital signage equipment for a variety of applications in an array of environments.
“The strategy we have in place is a simple one,” said Ron Santos, vice president, Technical Services and Support, Fujifilm North America Corporation. “We identify and understand our clients’ goals and develop a plan to make it happen. It’s an easy strategy to employ when you have a national team of experts who provide unbeatable service.”
Fujifilm will provide installation and on-site maintenance for Phoenix Kiosk to those customers who require an upgrade to the company’s standard warranty program. Phoenix Kiosk designs kiosks, kiosk systems, and hardware and software in addition to providing a host of related support services such as installations, repair, and maintenance. Their equipment is found around the country and is used for a variety of applications including retail, financial, industrial, office, government and transportation.
“The service provider we contracted with had to meet two main objectives which included a large infrastructure to minimize wait or down time for our customers; and a flexible service agreement to meet the specific requirements of our organization,” said Alan Work, general manager, Phoenix Kiosk. “Fujifilm was able to meet these requirements. They also have a long history in the kiosk industry so we trust they will be able to understand the inner workings of our equipment.”
Fujifilm’s Technical Services and Support Group is a full-service organization offering nationwide training, installation, field tech services, helpdesk support, depot repair, and parts services, all of which can be customized to specific client needs across multiple industries and markets.
Fujifilm and Phoenix Kiosk will be exhibitors at KioskCom & The Digital Signage Show, April 14-15 in Las Vegas. Attendees can visit Fujifilm at Booth # 633 and Phoenix Kiosk at Booth # 431.
FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Corporation, consists of five operating divisions. Imaging sells consumer and commercial photographic products and services including film, one-time-use cameras, online photo services and fulfillment, digital printing equipment and service. Electronic Imaging markets consumer digital cameras. Motion Picture provides motion picture film. Graphic Systems supplies products and services to the printing industry. FUJIFILM Canada Inc., which markets a range of Fujifilm products and services, will become a subsidiary of FUJIFILM North America Corporation on April 1, 2010. For more information, please visit www.fujifilm.com/northamerica, or go to www.twitter.com/fujifilmus to follow Fujifilm on Twitter. To receive news and information direct from Fujifilm via RSS, subscribe at www.fujifilmusa.com/rss.
FUJIFILM Holdings Corporation, Tokyo, Japan, brings continuous innovation and leading-edge products to a broad spectrum of industries, including electronic imaging, photofinishing equipment, medical systems, life sciences, graphic arts, flat panel display materials, and office products, based on a vast portfolio of digital, optical, fine chemical and thin film coating technologies. The company was among the top 25 companies around the world granted U.S. patents in 2009, and in the year ended March 31, 2009, had global revenues of $25 billion. Fujifilm is committed to environmental stewardship and good corporate citizenship. For more information, please visit www.fujifilmholdings.com.
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