Velaro Live Chat Software Rolls Out Integration with Zendesk
BALTIMORE, March 26, 2010 – Velaro, Inc., developer of the multi award-winning click-to-chat and click-to-call product, today announced its integration with Zendesk, an online solution that helps companies provide better customer support. This integration allows SMB and enterprise businesses to leverage powerful customer service tools collectively to more efficiently assist online consumers.
Velaro’s intuitive e-commerce solution helps to personalize the online visitor experience by offering real-time engagement points, intelligence rules, conversion tracking, and customer segmentation to manage customer segments based on their shopping behavior.
“We are thrilled with Velaro’s live chat integration with Zendesk. Now we can actively engage visitors to Toktumi.com and send custom invitations to specific customer segments, and all the information we gather can be sent directly from Velaro’s live chat window back to our Zendesk help desk account. Because customers of our hosted PBX service are typically small businesses, they are demanding and expect a quality support experience. Velaro plus Zendesk makes a great impression,” said Peter Sisson, Founder and CEO of Toktumi.
Several key components of customer service and support processes benefit from Velaro’s click-to-chat for Zendesk with real-time case creation from chat sessions, as well the automation of another significant customer touch point. For example, Live Chat for Zendesk allows businesses to search for or create Zendesk cases in real-time while being in the Velaro chat session. Upon completion of the chat, each transcript is automatically attached and archived to the associated Zendesk records.
“This integration with Velaro gives businesses using Zendesk another way to turn customer touch points into customer conversations,” said Mikkel Svane, CEO of Zendesk. “At Zendesk we’re focused on providing tools that improve interactions with customers and in turn create better customer experiences.”
“We’re big fans of Zendesk’s online customer support solution and this was an obvious win-win situation,” said Alex Bloom, President of Velaro. “Our team did an amazing job integrating click-to-chat with Zendesk’s help desk product. Our deep integration enables businesses to create and retrieve help desk tickets right from the Velaro chat window, letting agents instantly access important customer information.”
About Velaro, Inc.
Founded in 2000, Velaro is an established leader in click-to-chat and click-to-call engagements. Velaro won independently rated live chat awards in ’05, ’06, ’08, ’09 and 2010. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, and Epicor. Visit http://www.velaro.com/features/click-to-chat/ or http://www.velaro.com for more information.
- Contact Information
- Chad S. Ritchie
- Vice President, Implementation Services
- Velaro, Inc.
- Contact via E-mail
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