Hilton Worldwide’s Hampton Brand Awarded Best Midprice Hotel in Business Travel News Survey
Multiple Hilton Worldwide Brands Achieve Top Ratings Across Categories
MCLEAN, VA. - Hilton Worldwide’s portfolio of brands was honored across multiple categories in the Business Travel News 2010 U.S. Hotel Chain Survey. In the results that were announced yesterday, Hampton Hotels was honored as the best hotel brand in the Midprice Tier and won an unprecedented 11 of 12 categories out of the individual criterion segments. Doubletree, Embassy Suites and Hilton Garden Inn were recognized among the top five brands of the Upscale/Select Service Tier and Waldorf Astoria Hotels & Resorts ranked third in the Deluxe (Luxury) Tier, also winning four of the individual criterion segments.
The Business Travel News U.S. Hotel Chain Survey annually measures corporate travel buyers’ opinions of the lodging brands they use. Hotels are divided into four tiers – Deluxe (Luxury), Upper Upscale, Upscale/Select Service and Midprice – and are evaluated on everything from facilities, meetings and business centers to corporate rate programs, food, staff courtesy and amenities.
“The Business Travel News Survey results underscore our commitment to delivering a superior product and service across the entire Hilton Worldwide portfolio of brands,” said Paul Brown, President, Global Brands and Commercial Services, Hilton Worldwide. “It is gratifying for our brands to be recognized by Business Travel News in these categories and we applaud the continued commitment by our team members and hotel owners that make this award possible.”
Hampton Hotels was honored as not only the best hotel brand in the Midprice category, but placed at the top in 11 of the 12 individual criterion categories within the tier. The individual criterion category wins include: “Arranging Group and Individual Travel,” “Corporate Rate Programs,” “Commission Payment Systems,” “Food Quality,” “Staff,” “Physical Appearance,” “In-Room Amenities,” “Business Amenities,” “Business Center” and “Overall Price/Value Relationship.”
In the Upscale/Select Service tier, Hilton Worldwide brands made a strong showing in the group by ranking with three of the top five hotel brands within the tier. Hilton Garden Inn placed second followed by Embassy Suites at fourth and Doubletree at fifth. Hilton Garden Inn also was honored as first in the individual criterion segments for: “Arranging Individual Travel,” “Physical Appearance of Hotels” and “Overall Price-Value Relationship” for the second year in a row, and added “Top Brand for Staff” to its winning categories this year.
The Waldorf Astoria Hotels & Resorts brand placed third in the Deluxe (Luxury) tier and placed first in the following individual criterion segments within the tier: “Arranging Individual Travel,” “Non-Resort Meeting Facilities,” “Corporate Rate Programs” and “Commission Payment Systems.” “Launched just three years ago, it is a tremendous accomplishment for the brand to outperform the competition in multiple criteria,” said Paul Brown, President, Global Brands and Commercial Services, Hilton Worldwide. The brand has also received accolades for adding 20 landmark hotels to the collection – with each one as singular and defining of luxury as the brand’s elegant namesake, The Waldorf=Astoria in New York.
In the Upper Upscale category, Hilton Hotels, coming off of a strong showing in the 2009 survey, was separated from the first place brand by less than one point in the 2010 survey coming out at sixth place.
In addition to the Business Travel News Survey results, Hilton Worldwide and its portfolio of hotel brands has received numerous accolades over the past year. Hilton Worldwide was the recent winner of the People’s Choice Stevie® Award for Sales & Customer Service – Favorite Customer Service in Leisure and Tourism. The Hilton brand also received the Reader’s Choice for “Best in Business Travel” and “Best Hotel Web Site” by Business Traveler magazine as well as “Best Hotel for Meetings” and “Best Hotel for Business Services” by Executive Travel Leading Edge Awards in 2009.
About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than 90 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our brands are comprised of more than 3,500 hotels in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.
For more information about the company, please visit www.hiltonworldwide.com.
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