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Xerox and Fuji Xerox Take Managed Print Services From the Boardroom to the Classroom


Help Universities Save 30 Percent of Operating Costs

TOKYO – Xerox Corporation and its partner, Fuji Xerox Co., Ltd., who oversees business operations in Japan and the Asia-Pacific region, are bringing their managed print services (MPS) expertise from the boardroom to the classroom, helping universities around the globe tackle cost savings by better managing print output across campus. As the worldwide market leader in MPS, Xerox and Fuji Xerox apply the same tools and techniques used to save millions for enterprise customers, to help higher education institutions reduce operational costs by up to 30 percent.

For example, at the Canberra Institute of Technology (CIT), in the Australian capital, Fuji Xerox is responsible for sourcing, managing and supporting their entire printer fleet across all four campuses as well as operating its centralised print centre. “Within the first 12 months of partnering with Fuji Xerox, we achieved a 47 percent reduction in operational costs and saved A$1 million,” Dr Colin Adrian, Chief Executive, CIT said. “We expect ongoing savings of A$1 million per annum over the next four years.” CIT was using 494 print devices from multiple suppliers, and Fuji Xerox has consolidated them to 199 devices. CIT’s staff can leave all management and maintenance requirements to Fuji Xerox, which resulted in 99 percent of staff satisfaction levels.

Additional higher education institutions around the world working with Xerox to save money and improve service to students include:

* Canada’s University of British Columbia (UBC) expects to save $8 million over six years with better managed document and print services across campus. The MPS approach will help UBC staff, students, and faculty to research, teach and learn more effectively through efficient use of technology. UBC also anticipates that efficiency improvements will lead to reduced energy consumption and carbon footprint emissions, which is integral to the university’s sustainability strategy.
“The MPS partnership agreement will mean easier, better and less expensive printing and copying of documents,” said Pierre Ouillet, UBC vice president, Finance, Resources and Operations. “It involves nearly every aspect of the document lifecycle including printing, copying, scanning, faxing, design and delivery of print materials as well as electronic storage and retrieval. The move means printing and document management campus-wide will be consistent, affordable and reliable.”

* Hobart and William Smith Colleges in Geneva, N.Y., used MPS to bring multiple print budgets and output devices, like printers, copiers and fax machines under Xerox management, reducing the total number of print devices from 550 to 81 and saving $135,000 in print costs. Hobart and William Smith officials also expect MPS to speed up the flow of information, tighten information security and help promote sustainability.

* Rotterdam University in the Netherlands is using MPS to better manage the printing facilities that support its 27,000 students and 2,500 employees. Working with Xerox to monitor and provide pre-emptive maintenance for all print and copy devices, the university is able to keep up with the document demands of its growing student population. By improving the technology and related work processes, the MPS strategy will save Rotterdam University up to 15 percent of its print costs.

“IT leaders at colleges and universities face the same ‘more with less’ challenges as CIOs of major corporations,” said John Kelly, president, Xerox Global Services North America. “Managed Print Services is a logical business in higher education because these institutions not only reap cost savings benefits but redirect dollars back into student programs.”

Xerox/Fuji Xerox are the only MPS providers to monitor as many as 1.5 million devices from multiple vendors around the world. This allows higher education clients like University of Calgary (Canada), Stonehill College (U.S.), and Hogeschool Utrecht University (the Netherlands) to get more out of their existing global print infrastructure and benefit from a consistent approach regardless of size or location.

Xerox was positioned by Gartner, Inc., in the Leaders Quadrant in the “Magic Quadrant for Managed Print Services Worldwide”Note 1 for 2009, and the company was named MPS market leader in Quocirca’s 2009 European MPS report.

Note 1 Gartner “Magic Quadrant for Managed Print Services Worldwide” by K.Weilerstein, et al. August 21, 2009. The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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