Performance Under Crisis Is Best Indicator of Homecare Agency’s True Worth
When it comes to choosing a home healthcare service, there are an overwhelming number of agencies in our area from which to choose, and very few ways to judge their reliability, until after the fact. Often, it is not until individuals contract with a service, and a crisis occurs that they know the true value of the service that they have hired to come into the home of a loved one.
According to most experts in the field of homecare, the wisest means of selection and the best indicator of future reliability are past performance, given the uncertainty that accompanies the current selection process. That being the case, one area agency has everything to gain by being evaluated based on these criteria.
Elite Healthcare, with locations in Hackensack, Jersey City and Newark, New Jersey, needs only pull from its file cabinet drawer full of fan mail when asked to account for its performance under crisis over the years. According to Nechama Pessar RN, BSN, who co-founded Elite Healthcare in 1997, “People have been very kind in expressing their appreciation for the caliber of care we provide. I have a stack of letters and notes, every one of which is a source of pride to every one here at Elite.”
One letter in particular said it all on behalf of Elite: “Regardless of the weather or the holiday, day and night, your people were there for my mother-in-law. And in an emergency, you were on top of the situation.”
Other letters noted the confidence clients have in Elite’s care, even when away. Said one Elite client, “We were told we would never have to worry, even when we were out of state. Your people lived up to every assurance we were given.”
Pessar smiled as her fingers waded through her pile of letters and notes. “We take a lot of pride in providing services that alleviate worry in people’s lives,” she said, “and even greater pride in allowing our clients to maintain their independence, and live in their own homes. This is where they feel safe, where their lives are rooted.”
Elite Healthcare, Inc. provides services, customized according to the needs of its clients. Their services include helping clients follow a daily dress and hygiene regimen, making certain medications are taken on time, and helping clients stick to the rehabilitation plans laid out by their physicians and therapists. Elite personnel will also help plan and prepare meals, perform light housekeeping duties, and help clients get out to shop and keep appointments.
“Our clients feel as if they are being given very special care, because they are,” says Pessar. “When you choose a home care service, the quality of the personnel who will be at your loved one’s side is the most important consideration. These letters tell you all you need to know about the quality of our people.”
Elite Healthcare Inc. is a Health Care Service firm licensed by the state of New Jersey, and Home Health Aide Service Provider accredited by the Commission on Accreditation for Home Care, Inc. (CAHC). Each Registered Nurse in Elite’s service must be licensed in the state of New Jersey. Each Certified Home Health Aide must pass a written and practical exam in addition to passing a physical and a criminal background check.
Elite Healthcare accepts most long term disability insurances and Medicaid paying sources.
- Contact Information
- Nechama Pessar
- Director of Nursing
- Elite Healthcare, Inc.
- Contact via E-mail
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