Progressive.com Retains Title as Best Car Insurance Web Site on Keynote Systems’ Q3 2009 Insurance Carrier Scorecard

Leading authority on mobile and Internet performance honors Progressive for making it safe and easy to buy car insurance online.

MAYFIELD VILLAGE, Ohio . — The results are in for Keynote® Systems’ Q3 2009 Insurance Carrier Scorecard, and once again progressive.com has been named best the Web site for buying and owning car insurance. Progressive has held the top spot on 14 of the last 15 scorecards published since 2000. The Insurance Carrier Scorecard is produced approximately twice a year by Keynote Competitive Research, the industry analysis group of Keynote® Systems, Inc. (Nasdaq:KEYN).

To calculate scorecard results, Keynote analysts reviewed the Web sites of 12 well-known car insurance companies and interviewed company representatives. Sites were scored based on how well they completed specific tasks, such as quoting and buying insurance, within four categories: Functionality; Ease of use; Privacy and security; and Quality and availability.
Key Facts

* Keynote® Systems, Inc. has again named progressive.com tops for buying and owning car insurance.
* Progressive has held the top spot on 14 of the last 15 Scorecards published since 2000.
* In addition to being ranked number one overall, Progressive came in first in several categories and tasks including:
o Ease of use
o Privacy and security
o Getting insurance
o Learning and planning
* Keynote applauded progressive.com for the rapid pace of its site enhancements including a new widget to help users decide whether or not they need commercial auto insurance and a special educational section for small business owners.

Quotes

Toby Alfred, Progressive’s customer acquisition manager
“Keynote is widely regarded as the authority when it comes to evaluating Web sites. Our customers and Keynote hold us to high standards and constantly challenge us to find new and innovative ways to enhance the experience of buying car insurance online. We’re proud to be recognized for our efforts.”

“We’re always looking for ways to improve the online experience for car insurance shoppers, with the goal of making it easy for drivers to shop for, buy and own car insurance.”