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India Department of Post Selects Accenture to Design and Develop New Information Technology Architecture and System


NEW DELHI.- The Department of Post (DoP) has awarded a 45-month information technology (IT) modernization contract to Accenture (NYSE: ACN) to design a new enterprise IT architecture and migrate the DoP to a more efficient, reliable and user-friendly IT system.

Accenture also will advise DoP on the development of a wide-area network environment that helps connect all post offices on which various online services can run, and will study the feasibility of implementing an enterprise solution for the department’s core banking and advanced financial services.

“The technology enablers will help DoP transform itself by increasing operational performance and achieving efficiencies through “last mile” connectivity,” said Krishna G.V. Giri, who leads Accenture’s Management Consulting practice within its Health & Public Service operating group in the Asia Pacific region. “Armed with greater speed, efficiency, and flexibility at DoP, the government will be much better positioned to share various social schemes, such as the Mahatma National Rural Employment Guarantee Scheme, with even the most remote citizens.”

Accenture’s work began in September with a business process re-engineering (BPR) exercise across key departments and core operations, such as mail operations, banking and advanced financial systems. Following the BPR exercise, Accenture will help select and monitor a vendor to enable the DoP to consolidate its technology infrastructure and applications.

The project is designed to help the DoP drive greater revenue and regain market share in different services and products, including bill payment, e-posts, life insurance, money transfer and banking.

According to Giri, DoP expects that the technology upgrade also will benefit citizens via speedier and more efficient banking and insurance services, track and trace abilities, and retail services. In addition, DoP will be able to compete effectively against local and international courier companies and increase revenue in the mail and logistics business.


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