Online plumbing business is flushed with success thanks to iomart’s managed hosting support
iomart Hosting keeps the cash flowing for heatandplumb.com
Back in 2003 Austen Salton did not even own a computer. Today he runs heatandplumb.com, a heating and plumbing website that attracts 186,000 visitors a month.
A business entrepreneur back then, Austen recognised the possibilities of the internet and decided that a website selling heating and plumbing products direct to consumers would be just the ticket. His was the third such website to start up and in just six years heatandplumb.com has grown to boast an annual turnover of £4.8 million.
However once Austen knew his racks from his servers, he became frustrated with the service he’d been getting from hosting companies he had used to support his growing business.
After using five different web service providers, Austen has turned to iomart Hosting.
He says:” I cannot speak more highly of iomart. They are the mustard! With previous providers we’ve spent up to three days in a queue to get help when our website has gone down. iomart Hosting provides us with our own dedicated server infrastructure , and someone at the end of the phone night and day to answer any queries we have. I seriously have never found such a good company.”
In addition to providing heatandplumb.com with website hosting, iomart Hosting also provides email and full back up facilities.
Phil Worms, marketing director at iomart says:” We understand that for businesses like Austen’s any website downtime results in lost revenue. Just as we expect the plumbing world to be fast, responsive and on call 24 x 7, so Austen has a right to expect the same of his managed hosting supplier. Unlike many other business hosting companies we don’t stick to traditional working hours, we have network operations teams working round the clock. The internet never sleeps so why should we.”
Heatandplumb.com is one of the UK’s leading heating and plumbing suppliers, and is totally committed to providing its customers with a first class service. Heatandplumb serves both the consumer and the commercial markets, via its website, with products for the bath, kitchen, traditional and solar heating systems, and special care products for the disabled. Heatandplumb.com only stocks household brand name products that have been fully tested and conform to British Standards.
About iomart Hosting
iomart Hosting is one of the UK’s leading providers of hosting services. From a single server through to private cloud networks, iomart specialises in the delivery and management of mission-critical hosting services, enabling customers to reduce the costs, complexity and risks associated with maintaining their own web and online applications.
By physically owning and managing its own network infrastructure, including five state-of-the-art data centres in the UK, it offers world-beating levels of service to its customers.
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