Deliver Your News to the World Announces Latest Articles From Leading Authorities on Service and Support Industry


Santa Barbara, CA, August 25, 2009 - (, an online resource dedicated to enabling organizations to deliver world-class customer service and support, announced that several industry leading experts have shared their insights on best practices in the service industry.

The content-rich articles are another valuable resource for’s members, and can be immediately viewed at A selection of the latest offerings includes the following:

--First Contact Resolution: The Performance Driver!
By Pete McGarahan, McGarahan & Associates

--Surveying is Still the Most Effective Method for Measuring Customer Satisfaction
By Donna Fluss, founder and President of DMG Consulting LLC

--Apple’s Unique Take on Support
By Rebecca L. Morgan, CSP, CMC

--The Process of Empowerment
By Rosanne D’Ausilio, Ph.D., President of Human Technologies Global, Inc.

--The 10 Worst Things to Say in Tech Support
By Rich Gallagher, Point of Contact Group is happy to announce these latest article contributions to our web site,” said Carolyn Healey, Publisher, “This content is another invaluable tool provides senior-level support professionals committed to delivering world-class service.” ( offers support professionals free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

For more information:
Carolyn Healey


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