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First Mercantile Introduces New Participant Education Services


(Memphis, TN) - First Mercantile is pleased to introduce new optional participant education services available on a fee basis effective immediately. The services can be arranged by the plan’s investment professional.

Upon electing these services, professional educators are dispatched by First Mercantile to deliver a presentation that reflects the needs of the plan and its participants. For initial enrollment meetings, a “Planning Your Future” presentation is currently available. Another presentation is designed exclusively to address the importance of saving enough as well as effective asset allocation.

Half-day and full-day sessions are available and can be scheduled upon request, generally within three weeks. Upon transition of a new plan to First Mercantile, the conversion group works with the plan’s investment professional to schedule the education services. For existing plans that wish to take advantage of education services, the First Mercantile relationship manager can provide assistance with scheduling.

“While professional educators will not provide investment advice to participants, at the end of a group meeting, they are available to conduct one-on-one sessions with individual participants at no additional cost. We are finding that plan sponsors and participants truly appreciate the opportunity for this type of individual interaction,” says Phil Maness, vice president and director of relationship management, First Mercantile.

To ensure continuous quality improvement, First Mercantile is asking plan sponsors and investment professionals to complete a quality control survey after the education meeting to ensure that expectations are being met and to identify opportunities to enhance the participant experience. At the present time, educational presentations are available in English and Spanish.


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