Eclipse Internet team member outshines call centre competition

Eclipse Internet’s Senior Technical Support Analyst, Nick Shepperd, has beaten tough competition to win the Customer Hero award for England at the UK Call Centre Hero Awards 2009.

The Call Centre Customer Hero award recognises call centre agents who have consistently gone out of their way to deliver the highest level of service to their customers.

Clodagh Murphy, Director of Eclipse Internet said: “The award is great news not only for Nick but for the whole team, as it recognises the incredible level of commitment that is given to providing excellent technical support to all of our customers. A large number of new customers come to Eclipse through a recommendation, and this is testament to the whole team’s work.”

Nick who has been with Eclipse for two years, said: “I am delighted to have been recognised by peers, managers and ultimately an external body for the work I do. At Eclipse, we work as a team to find the best solution for a customers needs and aim to fix any issues at first point of contact. Our aim is to always provide business class customer service and this award is third party recognition of this.”

The Call Centre Hero Awards recognise the endeavour, achievement and commitment of UK based call centre staff. In total, 48 organisations from across the UK made 136 nominations in 5 award categories. Nominees had to demonstrate that they are a top performer and have proven themselves with regard to their professionalism and the quality of their customer interactions.

The Call Centre Hero Awards (CCHA) are organised by the Call Centre Clinic and are the only national awards initiative for the UK call centre industry. The founding aim of the CCHA is to recognise and celebrate the careers and achievements of the frontline staff in call centre organisations. Entry to the CCHA is free and is open to all centres over 20 seats. All centres are treated equally, regardless of size or brand prominence.
About the KCOM Group

KCOM Group PLC provides a range of integrated IT and communications services to businesses, and internet and telecommunications services to selected consumer markets, within the UK.

The Group’s portfolio of businesses works with both leading private enterprise customers and public sector organisations. Through its Affiniti and Smart421 brands, the Group delivers solutions covering unified communications, contact centre solutions, data management, applications integration and managed services.

The KCOM Group also includes a regionally-focused business, Kingston Communications, which supports small to medium-sized businesses. Through its KC and Eclipse brands, the business offers a wide range of internet-based and telecommunications services. The regional business also provides telephony and internet services to targeted consumers through its KC, Eclipse and Karoo brands

The Group is listed on the London Stock Exchange and employs over 2,200 people across the UK.
Eclipse Internet

Eclipse Internet provides a range of internet services for businesses, including broadband, hosting, backup and hosted applications.

Eclipse is consistently recognised in independent reviews as one of the best performing ISPs in terms of speed, reliability and customer service.