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TM Forum survey indicates that low deployment rate of Revenue Assurance tools is one of the major reasons for lower RA maturity


Recent survey on Revenue Assurance Maturity of CSPs carried out in collaboration between the TM Forum and cVidya Networks

London, UK – cVidya Networks, a leading provider of Revenue Assurance and Dealer Management solutions, announced today the findings of a recently released Revenue Assurance Maturity Survey conducted by the TM Forum.

The survey included 33 participants representing 26 countries with a subscriber base ranging from less than 500K to more than 10M.

The survey focused on five dimensions: organization, people, influence, tools and process and yields valuable insights into current Revenue Assurance maturity of operators. Participating operators include wireline, mobile, ISPs and Cable.

“The detailed Revenue Assurance maturity model of the TM Forum provides excellent guidance to every operator looking to improve its RA capabilities”, said Alexander Nelles, Head of Group Customer Relations, Contracts & System Assuranceat Vodafone Germany, one of the participating operators in the survey.” Successful RA strategy should have a wide organizational coverage and the TM Forum maturity model enables us to analyze all organizational aspects. The ability to compare our status to the industry average as appears in the survey helps us in defining our RA investment in the future.”

One of the survey’s major findings is that in all regions, the ‘Tools’ dimension lagged behind all others. Further results show that, in all the aspects, Mobile operators are the most mature, while Wireline operators are the least. It appears that the rapid introduction of new services and standards, in mobile operators, is an important cause and driver for investment in Revenue Assurance. Regional breakdown shows that Europe is the most mature region

“The ability to evaluate Revenue assurance maturity level is an essential prerequisite to optimal investments in additional Revenue Assurance capability,” says Dr. Gadi Solotorevsky, cVidya’s chief scientist and leader of the Revenue Assurance team within the TM forum. “Once providers determine their own position in the model, they are to use the roadmap included in the model to identify the next steps for improvement. The findings of the survey provide clear proof of the growing traction of Revenue Assurance in general and corresponding TM Forum standards", summarized Dr. Solotorevsky.

Indeed, the survey reveals strong adoption of the TM Forum Maturity Model, especially in Europe and LATAM, However, in North America, it is still low. In terms of methodology, we see strong adoption in Wireline and Mobile operators and weaker adoption across ISPs and Cable operators.

About TM Forum

With more than 700 member companies in 75 countries, TM Forum is the world’s leading industry association focused on improving business effectiveness for service providers and their suppliers. Serving the information, communications and entertainment industries, the Forum provides practical solutions, guidance and leadership to transform the way that digital services are created, delivered and charged. Members include the world’s largest service providers, cable and network operators, software suppliers, equipment suppliers and systems integrators.

TM Forum provides a wide range of information and support to help its members reduce the costs and risks associated with creating and delivering profitable services. These include industry research and benchmarks, technology roadmaps, best practice guidebooks, software standards and interfaces, as well as certified training, conferences and publications. The Forum also provides its member community with extensive marketing and networking opportunities, enabling business with new customers and partners.


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