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Emergency Services Telecommunications Authority of Victoria, Australia Renews Contract for Intergraph® Public Safety Technologies


Proven computer-aided dispatch software facilitates effective and efficient response for Australia’s most densely populated state

HUNTSVILLE, Ala., The Emergency Services Telecommunications Authority (ESTA) of Victoria, Australia, one the world’s largest multi-agency emergency services zones handling more than 1.8 million emergency calls a year, has renewed its computer aided dispatch (CAD) contract with Intergraph®.

An Intergraph customer since 2002, ESTA handles calltaking, emergency dispatch and related information transfer services for emergency services for the 4.5 million residents of Victoria, Australia. ESTA is responsible for dispatching calls for the following agencies: Country Fire Authority (CFA); Metropolitan Ambulance VictoriaService (AV); Metropolitan Fire Brigade (MFB); Victoria Police (VicPol); and, Victoria State Emergency Service (VICSES). ESTA’s team of 400 calltakers and dispatchers serves the State of Victoria, excluding rural ambulance and police.

ESTA and its Intergraph CAD system most recently proved their mettle in being able to scale to meet dramatically increased demand during the terrifying fires that burned throughout Victoria in February when calls for CFA Regional soared from the average 125 calls per day to a high of 2,014.

“ESTA is proud to be one of the best multi-agency emergency communications services in the world, with tough performance requirements and stringent accountability measures,” said ESTA Chief Executive Officer Neil Foster. “Time saves lives in our business and Intergraph’s CAD technologies enable us to provide the best service possible to Victorians when they need it most.”

“As the world leader in public safety and security incident management and reporting solutions, Intergraph’s scalable public safety technologies promote multi-jurisdictional efficiencies and optimize response and agency resource management,” said John Graham, Intergraph Security, Government & Infrastructure division president.

“Since 2002 we have proudly partnered with ESTA to serve those who live and work in Victoria and we look forward to helping ESTA promote effective and efficient response in the future and beyond,” said Peter Russell-Smith, managing director, Intergraph Asia-Pacific.

One in 12 people in the world are protected by Intergraph public safety and security solutions. Intergraph solutions protect among the largest and complex cities and government sites in the world from Melbourne to Mumbai and the U.S. Army Redstone Arsenal to Rio de Janeiro.

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About The Emergency Services Telecommunications Authority (ESTA)
The Emergency Services Telecommunications Authority (ESTA) is the gateway for Victoria’s emergency services. ESTA is charged with the statutory accountability for managing Triple Zero calls and the associated operational communications for the dispatch of police, fire, ambulance and State Emergency Services in Victoria.

ESTA is a 24x7 operation with over 490 staff, providing services to some five million Victorians. This includes triple zero services for:

* Victoria Police (Metropolitan Melbourne and Greater Geelong areas)
* Ambulance Victoria (Metropolitan Melbourne)
* Metropolitan Fire Brigade (The Metropolitan Fire District)
* Country Fire Authority (State-wide)
* Victorian State Emergency Service (State-wide)

In 2007/08, ESTA managed 1,861,047 calls, representing a call every 16 seconds and leading to 1,292,307 dispatches requiring emergency services agency response. In addition, ESTA coordinated emergency radio, paging and mobile data communications for the emergency services.

About Intergraph
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data into understandable visual representations and actionable intelligence. Intergraph’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.

Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction and operation of plants, ships and offshore facilities. Intergraph SG&I provides geospatially-powered solutions to the defense and intelligence, public safety and security, government, transportation, photogrammetry, utilities, and communications industries. For more information, visit


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