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Service and Support Experts Share Best Practices with Members


Santa Barbara, CA, February 11, 2009 - (, an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced that several industry leading experts have shared their insights on best practices in the service industry on the web site.

The content-rich articles are another valuable resource for’s members, and can be immediately viewed at A selection of the latest offerings includes the following:

-- Staffing for Direct to Support Representative Responsive Support
By Jim Hendrickson, Founder, Technical Support Management

-- What About This Economy?
By Rosanne D’Ausilio, Ph.D., President of Human Technologies Global, Inc.

-- Common-Sense Customer Service
By Peter J. McGarahan, Founder and President, McGarahan & Associates provides our members with access to informative articles directly related to best practices for running a support center,” said Carolyn Healey, Publisher, “These latest contributions are invaluable tools for any support professional interested in delivering exceptional service.” ( offers support professionals free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

For more information:
Carolyn Healey


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