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Service and Support Experts Share Best Practices with SupportIndustry.com Members


WEBWIRE

Santa Barbara, CA, February 11, 2009 - SupportIndustry.com (http://www.SupportIndustry.com), an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced that several industry leading experts have shared their insights on best practices in the service industry on the SupportIndustry.com web site.

The content-rich articles are another valuable resource for SupportIndustry.com’s members, and can be immediately viewed at http://www.supportindustry.com/asktheexpert/index.htm. A selection of the latest offerings includes the following:

-- Staffing for Direct to Support Representative Responsive Support
By Jim Hendrickson, Founder, Technical Support Management

-- What About This Economy?
By Rosanne D’Ausilio, Ph.D., President of Human Technologies Global, Inc.

-- Common-Sense Customer Service
By Peter J. McGarahan, Founder and President, McGarahan & Associates

SupportIndustry.com provides our members with access to informative articles directly related to best practices for running a support center,” said Carolyn Healey, Publisher, SupportIndustry.com. “These latest contributions are invaluable tools for any support professional interested in delivering exceptional service.”

SupportIndustry.com (http://www.SupportIndustry.com) offers support professionals free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

For more information:
Carolyn Healey
805-569-5761
chealey@supportindustry.com
http://wwww.SupportIndustry.com



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