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Orange Business Services announces triple ISO certification


Recognized for management system quality and process efficiency

Orange Business Services has just been awarded three key ISO certificates, recognizing the quality of its management system and the efficiency of its processes.

Orange Business Services stands apart thanks to the following ISO Management Systems certifications:

* ISO 20000 for Service Management is based on our global processes and governance model. Its scope extends to Information and Communication Technology services for all international customers managed from our largest Major Service Center (MSC) in Cairo and to all French key accounts.
* ISO 9001 Quality Management (renewal and extension) applies to all French key accounts and is extended to all international large projects.
* ISO 27001 for Security Management System is applicable to all of our international customers managed by the Cairo MSC.

The new ISO 20000 standard, adopting the ISO 9001 management principles and ITIL best practices, represents the dedicated standard for recognizing service management systems. The certification represents the conclusion of an 18-month project on our global processes and major operational locations as well as more than three years of ITIL operational process alignment, during which more than 5,000 people have been trained. The auditors have highlighted several strengths with our quality and service management system, such as management commitment, response to customers, overall consistency of approach between business units, and the management of our processes and our competencies.

“These certification awards represent a major success for Orange Business Services,” said Barbara Dalibard, CEO, Orange Business Services. “Indeed, few international businesses are able to claim certifications on such a broad scope. They confirm that we are able to offer world class service, quality and security management.”

Together with our recently awarded ISO 15408 Common Criteria security certification, and our renewed SAS 70 and AUP audits, Orange Business Services offers one of the most compliant solution sets in the global market place.


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