Deliver Your News to the World

Verizonís FiOS TV Ranks Highest in the East Region in J.D. Power and Associatesí Customer Satisfaction Study


All-Digital FiOS TV Delivers a Home Entertainment Experience Cable Canít Match

NEW YORK - Verizonís FiOS TV, the fastest-growing all-digital TV service in America, is outperforming the competition when it comes to customer service in the East, according to new research conducted by J.D. Power and Associates.

The revolutionary, new TV service has been ranked ďHighest in Residential Television Service Satisfaction in the East Region,Ē in J.D. Power and Associates 2008 Residential Television Service Satisfaction StudySM.

The region includes Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia.

In the study, J.D. Power and Associates evaluated nine TV providers, a group that included cable TV companies, satellite providers and Verizonís FiOS TV.

The companies were rated on the following factors: overall satisfaction, performance and reliability, customer service, cost of service, billing, offerings and promotions.

Verizonís FiOS TV received five Power Circle Ratings - the top rating - in nearly all categories. The complete rankings are posted at, the market research firmís consumer-facing Web site.

ďThe results of this study underscore that FiOS delivers a home-entertainment experience that the competition canít match,Ē said Marilyn OíConnell, Verizonís chief marketing officer. ďOnly Verizon delivers all-digital TV over the nationís leading all-fiber network, all the way to customersí doors. For customers, this means stunning picture-and-sound quality, more and more HD and video-on-demand choices, and innovative interactive features that go beyond the ordinary.Ē

FiOS TV continues to grow throughout the country. In the third quarter of 2008, 233,000 more consumers chose FiOS TV. In areas where the service is available, nearly one out of five customers chose FiOS TV, a penetration rate of 19.7 percent. FiOS TV is now available to more than 8.2 million homes, and growing. By the end of 2010, Verizon expects to be offering FiOS services to 18 million homes and businesses.

In addition to the J.D. Power and Associates recognition, FiOS TV has been named to PC Worldís list of Best 100 Products, and a leading national consumer magazine gave its top ratings for TV service to FiOS TV.

Verizonís FiOS TV service offers a broad collection of all-digital programming, with more than 400 total channels, including a growing number of HD channels, with 100 HD channels in most markets. FiOS TV also offers more than 11,000 video-on-demand (VOD) titles each month - 8,500 are free of charge. The VOD library also includes 1,000 HD VOD titles per month.

FiOS TV customers also have access to Verizonís innovative Interactive Media Guide, which provides next-generation interactive services, including news and entertainment widgets, fantasy football applications, casual games, the ability to stream photos and music from your PC to your TV, and many other features. Verizon also offers a unique Home Media DVR that allows customers to use one DVR to record standard- and high-definition programming that can then be watched on up to six other sets in the home. This includes viewing up to three separately recorded programs simultaneously on different sets, and the ability to pause recorded programming on one set then continue watching it on another.

ďThe immense two-way capacity of our fiber network allows us to continually introduce interactive capabilities that give our customers richer, more robust and personalized entertainment experiences,Ē said OíConnell.

To get a demonstration of the upgraded Interactive Media Guide, consumers can go to

FiOS uses fiber optics, an advanced technology that has much more capacity than cable and is more reliable and inherently safer. Verizonís all-fiber network uses hair-thin strands of glass rather than copper wires to carry TV, Internet and phone signals.

For more information, consumers can visit or call their local Verizon sales office or 888-438-3467.

Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers. Verizon Wireless operates Americaís most reliable wireless network, serving nearly 71 million customers nationwide. Verizonís Wireline operations include Verizon Business, which delivers innovative and seamless business solutions to customers around the world, and Verizon Telecom, which brings customers the benefits of converged communications, information and entertainment services over the nationís most advanced fiber-optic network. A Dow 30 company, Verizon employs a diverse workforce of more than 228,000 and last year generated consolidated operating revenues of $93.5 billion. For more information, visit


This news content was configured by WebWire editorial staff. Linking is permitted.

News Release Distribution and Press Release Distribution Services Provided by WebWire.