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OnStar Opens “Crisis Assist“ Emergency Services to Those Affected by Gustav


OnStar Provides All Services to All Subscribers Affected, Regardless of Plan

DETROIT – OnStar reminds its subscribers in Texas, Louisiana, Mississippi and Alabama that a simple push of the OnStar button in GM vehicles will put them in contact with specially-trained Crisis Advisors. On August 31, 2008, OnStar saw a 30 percent increase over typical call volume.

OnStar’s Crisis Assist capabilities include specially trained Crisis Advisors, who will help with:

* GPS Positioning: Contact emergency responders if needed and direct them to the subscriber’s location, using OnStar’s embedded cellular calling system and Global Positioning System (GPS) satellite technology, which pinpoint a subscriber’s location when he or she contacts an advisor.

* Emergency Services Notification: Inform appropriate public safety officials when a subscriber contacts OnStar about someone in need of emergency assistance.

* Emergency Calls: Connect subscribers to loved ones, family and friends.

* Emergency Directions : Provide real time crisis information and centralized assistance for food, water, shelter locations and hotel accommodations along with information on rod closures, power outages, and weather updates.

“When fires, hurricanes, floods, or tornadoes affect our customers, OnStar opens its services to all affected subscribers,” said Scott Kubicki, vice president, OnStar Subscriber Services . “ Texas , Louisiana, Mississippi and Alabama residents are encouraged to press the OnStar button on their GM vehicle for information about the storm, shelter information and routing.”

OnStar has opened services recently for subscribers affected by Tropical Storm Fay and the Southern California earthquake.

Preparation is the best defense in any kind of crisis. For more information on OnStar Crisis Assist, visit

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About OnStar by GM

OnStar, a wholly-owned subsidiary of General Motors, is the leading provider of in-vehicle safety, security and communication services. OnStar is available on more than 50 MY 2009 GM models. OnStar is standard for one year on nearly all new GM retail vehicles in the United States and Canada. OnStar provides services to more than 5 million subscribers in the U.S. and Canada. OnStar ranked at the top of the latest Consumer Telematics Vendor Matrix released by ABI Research in 2008. More information about OnStar can be found at


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