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Anthony & Sylvan Pools Navigates Calm Waters with TSI Automation’s Routing and Scheduling Solutions


(Waterbury, CT) TSI Automation client and swimming pool giant Anthony & Sylvan Pools (A&S) has seen a substantial increase in operating efficiency, customer satisfaction, and cost savings by implementing TSI’s custom dispatch and job scheduling software known as Visual Control Room (VCR).

Before coming to the business systems gurus at TSI, this second largest U.S. company was swimming in a sea of paper records on 360,000 customers, thousands of employees, and an army of subcontractors. The logistics of handling both new construction projects and regular service contracts on a daily basis was becoming increasingly unmanageable. Anthony & Sylvan needed to find a partner to help them create an automated system that would handle pool service scheduling; project and asset management; Fleet dispatch and tracking; and the high volume customer data and business records that come with a large national corporation. They found the perfect ally when TSI Automation took on this ambitious endeavor.

“A&S Pools [now] automates their service/warranty and construction departments companywide using TSI Automations Visual Control Room.”, says David Nietch, Director of New Project Development for TSI. All Anthony & Sylvan technicians for service and warranty claims are now scheduled and routed by TSI. Pool and spa construction projects are tracked through every phase of development, from the moment equipment arrives on site to final sign off on the completed project. Visual Control Room with its GPS vehicle tracking and mapping capabilities delivers a clear visual display in real-time of all personnel and vehicles in operation.

Wireless work order management tools distribute job requirements to technicians via cell phone, another big step in making the ‘paper trail’ a thing of the past. All customer, employee, and subcontractor information is now stored in the VCR database and that ocean of paper is now a distant memory. The TSI team provided the tools and in-depth training to empower Anthony & Sylvan Pools in taking full advantage of their Visual Control Room system.

A&S has experienced company wide improvements in project efficiency, time and materials waste, cost savings, and customer satisfaction. Communication between departments has improved, customer information is a breeze to access, and whole forests of trees have been spared moving the company towards a Green operations focus that just makes good sense all around.

TSI Automation is a well-established business software developer, specializing in custom dispatch, scheduling, and work order management systems with real-time GPS tracking capabilities, as well as comprehensive asset management tools. Their website at showcases their many services and the benefits of implementing their ‘big picture’ solutions. TSI Automation professionals are expert at integration of their routing, scheduling, and project management software with existing business systems for seamless ‘whole house’ coordination of functions.

Anthony & Sylvan Pools, with its slogan “Its Where America Swims™”, has been a major player in the swimming pool and spa industry for over 60 years, with retail locations from Dallas to Las Vegas to New York City. A&S creates custom swimming pool oases in every shape and size, for the suburban family backyard, resort facilities, and Olympic athlete training. Their website at features an impressive gallery including spas crafted in the image of natural rock pools with waterfalls, as well as freeform swimming pools that dovetail with the surrounding landscape.

TSI Automation is proud of their relationship with Anthony & Sylvan and the benefits they have been able to bring to their client. An impressive list of clients from a wide range of manufacturing and service industries use VCR to gain the added efficiency that puts them a giant step ahead of the competition.

For more information about Visual Control Room routing and scheduling software, or Plant Manager+, the company’s warehouse and work-order management software, call TSI Automation at 1.203.756.4617 or fill out their website contact form at


 Scheduling Software
 Route Mapping Software
 GPS Mapping Software
 Routing Software
 Work Order Management

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