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IBM Signs Services Deals in Australia


In 2007, IBM Australia grew three times faster than the local market and saw strong double digit revenue growth. Today’s announcements indicate that IBM’s strategic focus on delivering technology and services to growth markets is gaining momentum.

Today’s announcements by IBM in Australia include:

-National Australia Bank (NAB) - National Australia Bank, one of the largest financial institutions and banks in Australia, signed a multi- million, three-year outsourcing agreement with IBM to take over management of NAB’s desktop and service desk IT infrastructure, help desk and desktop support for 28,000 users at the majority of NAB sites within Australia. IBM’s support will also underpin NAB’s new desktop architecture, known as the Australian Regional Desktop Technology Platform (ARDTP). IBM’s service model is tailored to this new architecture, which provides significant gains to NAB in terms of cost efficiency.

-Commonwealth Bank of Australia (CBA) - Following a comprehensive review of its technology service delivery and management model, CBA has selected IBM to join its multi-vendor application services panel for the delivery of application and management services. CBA is one of Australia’s leading providers of integrated financial services.

-Queensland State Government of Australia - The Queensland State Government has awarded IBM a contract to help implement business solutions over the next four years as part of its Shared Service Initiative. The Shared Service Initiative is aimed at reducing duplication by developing common business processes, consolidating systems and rolling out more efficient finance and human resource systems that support the operations of Government departments. It includes a finance suite (based on SAP), and a human resources suite. IBM consultants will deliver a range of services including application development and testing, training and change management.
All of these agreements were signed in the fourth quarter of 2007.

Glen Boreham, Managing Director, IBM Australia and New Zealand, said, “These significant deals reflect both the strength of the local economy, and the need for Australian organisations to find creative ways to address skills shortages, given the lowest unemployment rate in more than 30 years. Globalisation is providing opportunities for Australian organisations to tap into additional resources to grow and transform their organisations.”

He continued, “As a result, the concept of the Globally Integrated Enterprise is resonating strongly with our clients, demonstrated by the strong double digit revenue growth of our local business throughout 2007. We’re growing more than three times as fast as the market overall because we’ve proven our ability to effectively integrate local and global capability to help our clients succeed.”


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