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Linking ITIL v3 with ITAM Increases ROI


OTTSVILLE, PA, USA October 12, 2007 – Eracent, a global provider of IT asset management solutions, is preparing a knowledgebase of ITIL information specifically for those managing the business aspects of IT. ITIL is the Information Technology Infrastructure Library and is a service management model for IT operations developed in the UK.

“The more information that links ITIL v3 to IT asset management business practices, the greater the success for the ITIL implementation as well as the ROI,” stated Krzysztof (Chris) Baczkiewicz, Eracent’s IT Standards Support Department Manager.

Addressing the needs of customers building a service orientation for IT, Baczkiewicz is gathering resources that expand on the five core books that compose ITIL v3. “The most useful information will give examples on how organizations utilize IT asset business practices to develop a service management approach that works for their organization,” explained Baczkiewicz.

IT asset management business practices encompass the life cycle of the assets, building configuration management data including the contractual, financial and operational aspects of the assets. The accuracy, depth and thoroughness of this data are essential for creating services that are reliably delivered.

Eracent, Inc. is a global provider of IT asset management solutions. Eracent offers a full suite of IT Asset Management, Configuration Management Database (CMDB), Software Asset Management, Software License Management, Software Compliance, IT Compliance, IT Lifecycle Management solutions that solve tactical and strategic business goals with easy to implement technology. Designed for today’s multi-platform complex environments, Eracent’s ease of implementation includes compatibility with most popular enterprise software applications and has been used to enhance the value of such widely used solutions as Microsoft® SMS™. For more information, visit


 ITIL v3
 service management
 IT asset management
 IT lifecycle management

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