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Delhi International Airport Selects IBM to Modernize Business Processes to Meet Burgeoning Air Traffic


Delhi International Airport (P) Limited (DIAL) has partnered with IBM (NYSE: IBM) India to address the escalating growth in air traffic in Delhi. IBM Global Business Services will implement an enterprise resource planning (ERP) system at Indira Gandhi International Airport (IGIA) integrating and modernizing the airport’s business processes. The ERP system will integrate all data and processes of the organization into a unified system.

IGI Airport is one of the largest airports in India with over 20 Million passengers per year, and will become one of the largest airports in the region by 2010, with slated capacity of 37 Million passengers and a brand new terminal building (T3). The airport will have an ultimate design capacity of a 100 Million passengers per year after completion of planned phases of construction. The ERP implementation at DIAL is set to take place over a two-year period and is in line with the airport’s modernization efforts to address the growth in aircraft and passenger traffic.

The expansion of the airport’s capacity and improvements in facilities have put greater demands on airport management and staff in terms of efficient use of available resources. DIAL’s vision of making IGI airport one of the world’s best airports required the management to create a strong foundation of robust processes and systems. By creating a strong information backbone across the airport’s various departments, the ERP system will present to the management a consolidated view of the airport’s performance. Airport employees will also more easily be able to complete tasks and service travelers as one point of data entry would serve multiple purposes. The system will also help the airport collaborate better with its partners, customers and external stakeholders.

The solution will cover the airport’s accounting, aviation / non-aviation related billing, customer relationship management, maintenance, real estate and related data warehouse functions. An important part of the program includes strong change management skills to help the staff at IGIA drive more efficient operations and deliver better service to users of the airport. Additionally, IBM has been contracted for a three year Application Management Services arrangement to provide DIAL users with end user helpdesk and support.

According to Mr. Shirish Navlekar, Chief Financial Officer - Delhi International Airport (P) Limited, “We selected IBM because their solution reflects the need of Delhi International Airport (P) Limited -- a solution providing quality management of our internal systems and delivering greater service to the users of the airport.”

“We needed a system that integrated all of our back-end systems and put us in a better position to cater to end user requirements for now and the future, and we are happy that IBM has been able to come up with a tailor made solution for us,” said Mr. Pankaj Sahni, General Manager - IT, Delhi International Airport (P) Limited.

“Air travel in India has reached unprecedented level and airports face tremendous pressure in keeping up to demand. DIAL has the fortitude to take the lead in addressing the need and improving its internal systems so that they can maximize service to the users of the airport,” said Rahul Sharma, Associate Partner IBM Global Business Services. “DIAL was looking for a partner who understands the complexity of airport systems as well as extensive experience with large-scale deployments at international airports. The ERP system will address their immediate business needs and position them well for future growth. DIAL will be a leader in this industry as it not only understands the present needs but is prepared to meet the future head-on,” he added.

About Delhi Airport

Delhi International Airport (P) Ltd (DIAL) is a joint venture company; comprising the GMR Group, Airports Authority of India, Fraport, Malaysian Airport and India Development Fund. DIAL is working towards the modernization and restructuring of the Delhi Airport. The project being developed by DIAL under Public Private Partnership has been given the mandate to finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to extend it by another 30 years.

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