IBM Announces Self-Learning Software That Automatically Categorizes Content to Improve Information Accuracy and Availability

IBM (NYSE: IBM) announced today new self-learning content classification software developed to automatically categorize large volumes of enterprise information, making it easier to find, access and use.

IBM’s content classification software offerings were designed to help organizations cost-effectively understand what content exists, whether it is important, and how it should be handled. The new software also can automatically classify vast amounts of previously unmanaged content so it can be easily retrieved and used for business purposes.

The new IBM Classification Module for OmniFind Discovery Edition and IBM Classification Module for IBM FileNet P8 provide a complete platform for managing all types of classification for content archiving; compliance solutions; e-mail management; content centric business process management solutions and taxonomy management, as well as in applications for case resolution, contact center and online support offerings. IBM estimates that automating these time-consuming manual tasks can yield up to a 40 percent time savings on content classification, records management and information retrieval tasks.

IBM’s content classification software improves information accuracy by automatically learning and interpreting the meaning of unstructured text such as in documents, e-mails and customer interactions -- in real-time, making content classification more precise. The software understands not only the words used, but also the context of the language as well as associated metadata. Unlike other technologies, the self-learning IBM classification software becomes more accurate over time without requiring human adjustment.

IBM Classification Module for OmniFind Discovery Edition

IBM Classification Module for OmniFind Discovery Edition is enabled for Services Oriented Architecture (SOA) environments and can deliver content classification as a service to any content centric application, helping automate processes and decision-making to determine how a piece of content should be used. For example, the classification technology can be called upon as a service by business process management software to identify a piece of content and determine if it should be used in a legal compliance review workflow based on the content and context of the document. It can also classify e-mails for online contact center applications to automatically prioritize certain customer situations over others.

With the ability to understand linguistics, semantics and the context of information, IBM Classification Module for OmniFind Discovery Edition effectively analyzes unstructured and semi-structured content and metadata, allowing previously untapped information to be quickly and precisely classified so it can be more effectively found and reused. The content can be classified within existing taxonomies or the system can even propose new taxonomies, making content easier to manage and retrieve and reducing the need for manual categorization.

IBM Classification Module for IBM FileNet P8

Also announced today is a new content classification offering, IBM Classification Module for IBM FileNet P8 that automates tasks essential to enterprise content management solutions such as document management and collaboration. It also helps to improve effectiveness of important compliance tasks such as declaring records, efficiently performing electronic discovery over content, and monitoring e-mail for risk identification. It provides the ability to expand the reach of content management in a scalable, cost-effective way while helping to manage enterprise taxonomies intelligently and efficiently.

IBM Classification Module for IBM FileNet P8 helps define how new content is captured by the IBM FileNet P8 ECM platform. It can also automate the translation among various taxonomies, or across multiple corporate taxonomies to eliminate fragmentation of information in an organization. The IBM solution can automatically translate between taxonomies of two different systems or between an old taxonomy and a new taxonomy. It also suggests additions to existing taxonomies and can propose entirely new IBM FileNet P8 classification schemas.

IBM Classification Module currently supports language processing and identification in many languages, including most Western European languages, Japanese, Chinese, and Korean.

The new content classification software bolsters IBM’s roster of technology and services dedicated to helping clients address IT Governance and Risk Management. This initiative consists of new technologies and services designed to help clients mitigate risk and enable effective IT governance in response to the rising complexity of the security threat landscape and increasing regulatory compliance demands.

IBM Classification Module offering for IBM FileNet P8 and IBM Classification Module for OmniFind Discovery Edition are currently available from IBM and IBM Business Partners.

For more information, visit http://www-306.ibm.com/software/data/enterprise-search/omnifind-discovery/class.html