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Spanish Province of Malaga Improves Service to Citizens with Advanced Unified Communications


MADRID, SPAIN - The province of Málaga in Spain will be able to communicate more effectively and improve the delivery of services to nearly two million citizens through the implementation of an advanced unified network solution from Nortel* [NYSE/TSX: NT]. The province will also benefit from a reduction in its communication costs as a result of integrating data, voice and video communication at its new headquarters in the town of Málaga.
Diputación de Málaga provides economic and technological support to municipal councils, helping them to provide consistently high-quality local services throughout the province. It also co-ordinates municipal services and organizes public services on a regional basis.

The Diputación de Málaga’s new converged IP network will provide its 1,000 employees with comprehensive fixed and mobile voice services as well as unified voice, fax and e-mail. The network will also provide a platform for the introduction of anywhere, anytime advanced mobility communications and collaboration services.

Voice and video connectivity to remote local councils across the province and other provincial government facilities within the capital city of Málaga, will be supported by the new network, enabling greater integration among different Diputación departments.

“Our new network is a great example of how a public institution can use technology to achieve greater efficiencies, reduce costs and improve service to its citizens,” said Fernando Marina, Diputación de Málaga IT Director. “Thanks to Nortel, features like IP telephony and video conferencing will help meet Málaga’s goal of significantly improving the quality of public services offered”.

“Nortel’s expertise in providing secure, end-to-end network solutions and services combined with its understanding of the communications requirements of governments has helped us collaborate closely with Diputación de Málaga to meet its requirements for mission critical services”, said Bill Weber, leader Iberia Enterprise, Nortel. “We’re focused on simplifying unified communications for our customers, through the provision of secure and reliable ways to break down the barriers among communications mediums and this is a great example of that in practice. The Diputación de Málaga’s new network will have the capacity for future growth, bandwidth for new applications, ongoing service availability as well as security and data protection to ensure confidentiality of private information.”

The Málaga deployment includes a comprehensive end-to-end portfolio of Nortel solutions. Ethernet Routing Switches 8300 and 5520 provide reliable connectivity between government buildings across the province. IP Telephony is enabled through Nortel’s full-featured Communication Server 1000E IP PBX with Nortel IP phones 1120E and 1140E. CallPilot 4.0 and Multimedia Communication Server (MCS) 5100 provide unified messaging and SIP-based multimedia and collaborative applications.

Business Communications Manager (BCM) 50 is used within small government buildings to provide a converged voice and data “office-in-a-box” solution. Nortel’s WLAN 2300 will provide Málaga with the flexibility to wirelessly access online resources from anywhere within government buildings, with comprehensive security features to authenticate and authorize different types of users as well as protect against intrusion.


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