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General Motors Recognized for Customer Service Leadership


NEWPORT BEACH, Calif. - Few things can be more frustrating than setting out to make repairs when certain key pieces of information are absent. In the world of collision repairers, with the multitude of vehicle models, options, frequency of change and general technical complexity, access to detailed repair information is literally worth its weight in gold. It is a necessity for vendors to have access to directions for installing the part. Furthermore, the integrity of the brand name depends on repairers having the precise manufacturers specifications to restore a vehicle to the same state and shape so it would react the same way in the next collision as it did in this collision.

With this in mind, VeriFacts Automotive has added a new category to its Achievement in Collision Repair Excellence awards. The ACE “Commitment to Consumers” Award recognizes those manufacturers and other companies in the collision repair industry that continually provide services and willingly share product information with consumers, free-of-charge.

For their user-friendly and easy-to-use website, which can be freely accessed by any consumer or collision repair facility, VeriFacts Automotive is honoring General Motors, which is the only U.S. manufacturer to date to have done this for its customers.

In a matter of seconds, any technician can quickly and without charge access the manuals and repair procedures on most GM vehicles at

Robert Hartman, GM Service & Parts Operations, stated, "General Motors has consistently worked at making collision repair information available where it is most needed in the marketplace. Repairing damaged GM vehicles is not just a matter of using the right parts; it relies on employing the right repair techniques as well.”

“We believe General Motors has gone ‘above and beyond’ to express their commitment to their customers,” said Farzam Afshar, CEO and co-founder of VeriFacts Automotive. “The free information provided by GM has been an invaluable service to all Collision Repair Centers around the globe.” Mark Olson, COO and co-founder of VeriFacts, stated, “In today’s world, return on investment is calculated by financial gains. GM is looking at it as a way of ‘doing the right thing’ for their customers and for the right reasons. They are to be acknowledged and commended for their service to consumers and to the collision repair industry.”


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