After a Year of Accelerated Growth, Zipline Launches Zipline360 to Bring Simplicity to Field Teams for the World’s Most Innovative Retail Brands

Zipline, the leading operations platform for distributed teams today announced the launch of Zipline360, the next generation of its all-in-one field operations platform. Zipline360 is built to drive better business agility, sales execution, and employee engagement by empowering distributed workforces to communicate and operate in a more informed and effective way.

The platform now integrates seamlessly with leading systems frontline teams rely upon for human resources, workforce management, content management, employee resource management, learning management and analytics, among others - creating the go-to asset for every frontline worker. Unlike other platforms on the market, Zipline360 doesn’t simply aggregate data from other systems into one dashboard. Rather, the Zipline dashboard provides information in a structured way, based on the individual’s role, location, and current performance so they can quickly understand what they need to know, do, and plan for in order to reach their brand’s goals.

“Zipline’s technology has helped our organization drive strong engagement and create efficiencies across our locations, worldwide, that we didn’t know were possible,” says Avery Worthing-Jones, Head of Product Management at Gap Inc. ”Today, by centralizing all of the tools that teams need for training, sales, timekeeping and collaboration, Zipline is taking the first step to becoming a true one-stop-shop, which is the holy grail for field teams.”

After a chaotic and turbulent year for retail, the entire industry is ready for recovery. Still, research shows that only 29% of direction sent from HQ to field teams is executed correctly. Additionally, up to 42% of retail workers plan to leave the workforce, citing a lack of engagement and communication breakdown between retailers and their employees (Study).  

“Streamlining all our communications into the Zipline platform has greatly increased our efficiency, saving time for both managers and associates while also improving our in-store execution and engagement,” says Michael Schabacker, Director of Stores, Finance & Communications at Blain’s Farm & Fleet. “With this launch, I’m excited about the possibilities of extending Zipline’s use beyond communications and task management by integrating with other solutions we use.”

Built by former retail executives who understand the complexities of managing execution and communications from HQ to the field level, Zipline’s framework enables employees to easily cut through the clutter and make the informed decisions to provide the best customer experience to execute to brand standards. 

The full Zipline suite now includes:

• Open API & pre-built integrations: Leading with integration partners Dayforce and Legion, Zipline introduces the first of many integrations for its centralized operations platform. Dayforce, the comprehensive cloud platform that upgrades the payroll experience for employees and Legion, an AI-powered workforce management platform, will both be rolled out immediately to ensure employees are only able to access information when they’re on the clock.
• Refreshed, intuitive UI:  This new look and feel lets all field employees easily access and navigate the tools they need to get their work done.
• Messages & Tasks:  A flagship task management solution, planning calendar, and internal communications portal in one, that drives employee engagement and accelerated operational execution.
• Resource Library: A comprehensive document management solution that top brands trust to house their live-long policies, videos, training modules, and more.
• Surveys: Built for the complexities of a distributed enterprise org chart, brands and retailers can survey teams to get a response faster than ever before.
• Assessments: Effortless store audits that help track behavior over time, so field leaders can stop checking boxes and start coaching instead.
• Groups & Messenger: A trusted place for dialogue, discussion, and debate that enables brands to reach any employee – all the way down to hourly, frontline associates – instantly

“Enabling better experiences for the frontline workforce through the Legion Workforce Management platform is a strategic priority for Legion,” says Sanish Mondkar, founder and CEO of Legion Technologies. “Partnering with Zipline to ensure on-clock status access to work content allows businesses to focus on the adoption of these capabilities without worrying about compliance issues.”

While traditional remote “office” workforces are equipped with the technology they need to do their jobs well, distributed teams in retail, banking, healthcare and other vital frontline industries continue to struggle. They rely on antiquated approaches like pushing paper and mailing binders of materials in hopes of aligning on key messages, time-sensitive protocols and company missions. 

“Zipline360 reinforces our approach to humanizing technology for teams by further contextualizing and prioritizing workflows to deliver relevant content and communications across organizational hierarchies,” said Melissa Wong, Co-founder and CEO of Zipline. “We’re thrilled to make 3rd party applications available in Zipline360, starting today with Dayforce and Legion, and are excited to continue rolling out pre-built integrations to help empower brands to realize their full potential.”

To request a demo of Zipline, please visit: getzipline.com 

About Zipline:
Zipline is the leading provider of execution solutions for brands with field locations. Proven to drive better business agility and employee engagement, brands that use Zipline experience a 130% increase in sales execution and millions of dollars in labor savings annually. The company has a Net Promoter Score of 78, and CBInsights ranked Zipline as one of the 100 most promising B2B retail tech companies in the world. Zipline is Great Place to Work-Certified for its employee engagement, culture, and healthy work-life balance, and was named to the Inc. 5000 list of fastest growing private companies. Today more than 65 brands like Rite Aid, Sephora, Gap Inc. and AEO Inc. depend on Zipline to align and empower their field teams worldwide.

Contact Information

Jacqueline Schneider

PR for Zipline

VSC for Zipline

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