kea Launches Indecisive AI, a Way for Restaurants to Automate and Switch to Human Operators When Orders are Unclear, Need Changes, or Require Customization for a Half-Cheese, Half Pepperoni World

Restaurants are losing money because they are struggling to pick up phone orders and food delivery giants are taking away their business. While some franchises have tried to automate phone ordering with artificial intelligence, too much automation can also be frustrating and ineffective. 

Today, kea launched Indecisive AI to fix the broken ordering system and bring customers directly to restaurants instead of through third-party aggregators that take 20 - 30% commission on every order. The platform combines AI with human operators to ensure restaurants never miss an order, and customers always have the option to customize. The platform is in more than 250 family-owned restaurants and leading Quick Serve Restaurants (QSRs), including Papa Johns, Donatos, and Primanti Brothers, and will be implemented in 1,000 restaurants across 37 states by 2021.

Under the Hood of Indecisive AI

• Learns and customizes: The proprietary AI is streamlined into any restaurant’s pre-installed ordering systems, then learns all menu items and inventory. The whole process takes approximately two weeks, but once the location has it implemented, it only takes five minutes for kea to transfer to other locations via the cloud. 

• Upsells and eliminates food waste: The AI learns to upsell items that pair well with new orders that customers previously ordered or that need to be sold to reduce food waste. As a result, ticket items increase by an average of 20 - 40%.

• The secret sauce: Anyone that uses AI-voice services knows that it doesn’t always get things right, and more often than not, humans will press ‘0’ to speak to a representative. kea hires and trains phone operators to help give customers who don’t want to speak to AI another option to finish their order, and jump in when AI does not follow complex customization requests, which happens 20 - 30% of the time. 

“kea’s technology is the perfect symbiosis of AI and humans working together,” said Adam Ahmad, Founder and CEO of kea. “By opening a direct channel for restaurants to receive orders, kea is enabling restaurants to own their relationships with customers and focus their efforts on making quality food more efficiently.”

To learn how your restaurant can increase revenue with kea, visit https://www.kea.ai/. 

About kea

Launched in 2018, kea is the fastest growing voice AI company on course to help thousands of restaurants. Its mission is to drive the world’s commerce by empowering restaurants to operate more intelligently and own their relationship with customers. Kea builds products that help boost restaurant revenue through its unique ordering system that brings AI and real people together to customize and upsell orders. www.kea.ai 

Contact Information

Jamel Langley

Account Manager

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kea@vsc.co